Overview: SurveyMonkey CX and Toluna Start as Customer Feedback Management Category solutions.
SurveyMonkey CX excels in collecting customer feedback and managing customer satisfaction metrics, making it a versatile tool for enterprises. Toluna Start focuses on engaging surveys and social media management, catering to industries seeking market research insights. SurveyMonkey targets financial and HR sectors, while Toluna suits marketing and software firms. Both offer robust support, with SurveyMonkey emphasizing comprehensive 24/7 assistance. Enterprises and large businesses find SurveyMonkey appealing, whereas Toluna is favored by those aiming to enhance brand awareness through diverse channels.
SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.
Toluna Start: Toluna-start offers real-time market research and consumer insights through automated solutions. Study design, integrated survey respondents, and reporting dashboards are included.
SurveyMonkey CX and Toluna Start: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SurveyMonkey CX supports collecting feedback and measuring customer satisfaction metrics. It emphasizes campaign management and helpdesk management. read more →
Toluna Start excels in engaging conversational surveys and following up, focusing on social media management and analytics. read more →
Business Goals
SurveyMonkey CX helps improve customer satisfaction and acquire new customers, supporting increased sales and revenue. read more →
Toluna Start builds brand awareness, improves product experience, and supports market expansion for enhanced market share. read more →
Core Features
SurveyMonkey CX offers custom reports, data import, and analytics with integration capabilities. AI-powered analytics and ease of migration are standout features. read more →
Toluna Start features robust analytics, data import, and custom report creation. It integrates well, supporting security and privacy. read more →
Vendor Support
SurveyMonkey CX provides 24/7 support including chat, email, and phone. read more →
Toluna Start offers 24/7 support, though less extensive than SurveyMonkey CX, mainly through chat and limited email and phone. read more →
Segments and Industries
SurveyMonkey CX serves enterprises, with a strong presence in financial services and HR, along with real estate. read more →
Toluna Start caters to large enterprises and marketing sectors, including consumer goods and computer software industries. read more →
Operational Alignment
SurveyMonkey CX fits into social media, promotions, and email, targeting enterprises' diverse operational workflows. read more →
Toluna Start integrates with websites and social media channels, suitable for companies focusing on brand and market research. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SurveyMonkey CX in Action: Unique Use Cases
What Are the key features of SurveyMonkey CX for Collecting Feedback?
How can SurveyMonkey CX enhance your Campaign Management process?
What makes SurveyMonkey CX ideal for Competitive Intelligence?
Toluna Start in Action: Unique Use Cases
How can Toluna Start enhance your Engaging Conversational Surveys process?
How does Toluna Start address your Market Research Challenges?
What benefits does Toluna Start offer for Advertisement?
News
Latest SurveyMonkey CX News
SurveyMonkey adds WhatsApp social sharing option | News - Research Live
SurveyMonkey has added a WhatsApp social sharing option to its platform, enhancing user engagement and sharing capabilities.
Latest Toluna Start News
Toluna recognized in GRIT’s Top 50 most innovative suppliers of 2024
Toluna is recognized among GRIT's Top 50 most innovative suppliers in 2024 for its consumer insights platform.
