Overview: Sugar CRM and Scratchpad as CRM Category solutions.
Sugar CRM focuses on comprehensive customer relationship management with robust data integration and custom reporting, making it well-suited for larger enterprises in industries like IT and financial services. Scratchpad, on the other hand, prioritizes agile features such as pipeline and workflow management, appealing to enterprises in the software industry with straightforward onboarding processes and support options.
Sugar CRM: SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.
Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.
Sugar CRM and Scratchpad: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Sugar CRM facilitates sales document management, engagement, and workflow management, addressing complex operational demands of enterprises. read more →
Scratchpad supports forecasting and pipeline management, which aids in managing sales cycles and workflows efficiently. read more →
Business Goals
Sugar CRM helps businesses enhance relationships and acquire new customers, aligning with strategic growth and retention goals. read more →
Scratchpad aims to improve sales and ROI, helping businesses scale best practices and launch new products. read more →
Core Features
Sugar CRM offers integration and custom reporting features, catering to large-scale data handling and analysis. read more →
Scratchpad provides training and onboarding, focused on ease of use and integration for effective management. read more →
Vendor Support
Sugar CRM offers robust 24/7 support across various channels, which is crucial for complex CRM operations. read more →
Scratchpad includes basic support with additional training, suitable for teams needing guidance during initial setup. read more →
Segments and Industries
Sugar CRM is popular among large enterprises, especially in IT and financial services, reflecting its suitability for complex industries. read more →
Scratchpad appeals to the software industry and enterprise companies, thanks to its focus on efficient workflow management. read more →
Operational Alignment
Sugar CRM integrates seamlessly into large-scale enterprise operations, supporting a wide variety of complex processes. read more →
Scratchpad aligns with simpler operational needs, designed for quick implementation and straightforward workflows. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Sugar CRM in Action: Unique Use Cases
What solutions does Sugar CRM provide for Engagement Management?
How can Sugar CRM enhance your Sales Document Management process?
How does Sugar CRM address your Contact List Management Challenges?
How does Sugar CRM address your Helpdesk Management Challenges?
Scratchpad in Action: Unique Use Cases
What Are the key features of Scratchpad for Forecasting?
What makes Scratchpad ideal for Workflow Management?
How does Scratchpad facilitate Pipeline Management?
What Are the key features of Scratchpad for Training & Onboarding?
Alternatives
News
Latest Sugar CRM News
SugarCRM Named a Leader in the Nucleus Research Sales Force Automation Technology ...
SugarCRM has been recognized as a leader in the Nucleus Research Sales Force Automation Technology Value Matrix for 2025.
