Overview: Sprinklr Core and Khoros digital contact center as Social Media Marketing Category solutions.
Sprinklr Core and Khoros Care both offer robust solutions in social media marketing, but cater to different business needs. Sprinklr Core emphasizes ROI improvement and brand management with advanced analytics and compliance features, making it suitable for diverse industries like marketing and security. Its strong support infrastructure benefits enterprise-level users. Khoros Care excels in enhancing customer relationships and workflow management, appealing to industries like health and telecommunications, with particular focus on small to mid-sized business needs.
Sprinklr Core: Sprinklr-core offers enterprise-grade customer experience management through a unified AI platform. It integrates products, capabilities, functions, and channels on a single codebase.
Khoros digital contact center: Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Sprinklr Core and Khoros digital contact center: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Sprinklr Core supports a wide range of social media activities, with strong emphasis on engagement, communication, and social media analytics. read more →
Khoros Care focuses on social media management and customer engagement with added capabilities in workflow management and feedback. read more →
Business Goals
Sprinklr Core aims to boost ROI and build brand presence, enhancing customer relationships and digital visibility. read more →
Khoros Care emphasizes enhancing customer relationships and acquiring customers, while also building digital and social presence. read more →
Core Features
Sprinklr Core offers advanced analytics, compliance features, and easy integration, alongside custom reporting for detailed insights. read more →
Khoros Care provides comprehensive security and privacy features, supported by AI, analytics, and custom reporting capabilities. read more →
Vendor Support
Sprinklr Core delivers extensive vendor support with 24/7 services, ensuring users can access help anytime. read more →
Khoros Care provides solid 24/7 support, though it offers slightly fewer options compared to Sprinklr Core. read more →
Segments and Industries
Sprinklr Core is popular among small to large enterprises, mainly within marketing, advertising, and security sectors. read more →
Khoros Care serves predominantly small and mid-market businesses in industries like healthcare, internet, and telecommunications. read more →
Operational Alignment
Sprinklr Core fits well into complex operational workflows, accommodating large enterprises with varied needs. read more →
Khoros Care aligns with simpler workflows, ideal for small to mid-sized companies focused on customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Sprinklr Core in Action: Unique Use Cases
What makes Sprinklr Core ideal for Engagement Management?
What solutions does Sprinklr Core provide for Communication Management?
How can Sprinklr Core optimize your Advertisement Workflow?
What makes Sprinklr Core ideal for Content Management?
Khoros digital contact center in Action: Unique Use Cases
How can Khoros digital contact center enhance your Workflow Management process?
How efficiently Does Khoros digital contact center manage your Customer Feedback Management?
Alternatives
News
Latest Sprinklr Core News
Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire
Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digital, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.
Latest Khoros digital contact center News
IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire
IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI integration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.
How does Sprinklr Core address your Social Media Management Challenges?