Khoros digital contact center Overview

Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Khoros digital contact center.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Training & Onboarding
  • Lifetime Value Management
  • Helpdesk Management
  • Collaboration
  • Content Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Khoros digital contact center.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Visibility
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Khoros digital contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros digital contact center works with different mediums / channels such as Social Media.

Khoros digital contact center's features include Dashboard, Bot, Personalization, etc. and Khoros digital contact center support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Khoros digital contact center analytics capabilities include Analytics, and Custom Reports.

Reviews

"Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social m...edia effectively." - Carter Calle

Khoros digital contact center, Statusbrew, Sense, Eclincher social media management, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros digital contact center

Top Industries

  • Health, Wellness and Fitness
  • Internet
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Khoros digital contact center is popular in Health, Wellness And Fitness, Internet, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

Khoros digital contact center Customer wins, Customer success stories, Case studies

What benefits does Khoros digital contact center offer for Social Media Management?

What Are the key features of Khoros digital contact center for Engagement Management?

What benefits does Khoros digital contact center offer for Communication Management?

What Are the key features of Khoros digital contact center for Workflow Management?

What solutions does Khoros digital contact center provide for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Khoros digital contact center solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Khoros digital contact center testimonial

Carter Calle

Alternative Care Strategies Manager

Spectrum
Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social media effectively. Testimonial By Carter Calle
Khoros digital contact center testimonial

Tim Lopez

Project Manager, Social Customer Care

Symantec
We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez
Khoros digital contact center testimonial

Kriti Kapoor

Global Director of Social Customer Care

HP
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor
CUSTOMERS TESTIMONIALS
Khoros digital contact center testimonial

Carter Calle

Alternative Care Strategies Manager

Spectrum
Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social media effectively. Testimonial By Carter Calle
Khoros digital contact center testimonial

Tim Lopez

Project Manager, Social Customer Care

Symantec
We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez
Khoros digital contact center testimonial

Kriti Kapoor

Global Director of Social Customer Care

HP
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor

Schneider Electric - Energy

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

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Qlik - Computer Software

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

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Microsoft - Computer Software

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

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Hughesnet - Telecommunications

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

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Microsoft - Information Technology And Services

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

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Schneider Electric - Energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read on →

Khoros Customer Care Cloud: The future of AI-powered customer service

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Frequently Asked Questions(FAQ)

for Khoros digital contact center

What is Khoros digital contact center?

Khoros Care is a digital customer care with AI-powered workflows and operational analytics while deflecting call volume and cutting costs. It helps to improve digital and social presence, improve ROI and improve brand engagement.

It helps to reach the right channels for the right reasons, and increases customer NPS and maximizes efficiency. Its AI-powered workflows and operational analytics support to deliver the brands’ best customer experience and also helps in managing digital conversations.

Some of its features include digital messaging on the customers’ channel of choice, monitor and respond on social channels, chat with customers in real-time, AI-powered Khoros Bot to scale operations and so on.

What is Khoros digital contact center used for?

Khoros digital contact center is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Social Media Management, Engagement Management and Communication Management .

What are the top features of Khoros digital contact center?

Dashboard, bot and Personalization are some of the top features of Khoros digital contact center.

Who uses Khoros digital contact center?

Khoros digital contact center is used by Health, Wellness And Fitness, Internet and Telecommunications among other industries.

What are Khoros digital contact center alternatives?

Statusbrew, Sense, Eclincher Social Media Management and Publer are popular alternatives for Khoros digital contact center.

Where is Khoros digital contact center located?

Khoros digital contact center is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
lightning

Peers used Khoros digital contact center for social media management and engagement management

Khoros digital contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (21)
Analytics

4.55/5 ★

Read Reviews (139)
Custom Reports

4.09/5 ★

Read Reviews (183)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (21)
Analytics

4.55/5 ★

Read Reviews (139)
Custom Reports

4.09/5 ★

Read Reviews (183)

Software Failure Risk Guidance

?

for Khoros digital contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros digital contact center

Khoros, LLC News

Executive

Austin Inno - Whole Foods leaders' new startup | Khoros' new CEO - The Business Journals

Khoros appoints a new CEO, marking a significant leadership change for the company.

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Product

IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire

IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI integration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.

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M&A

Customer Engagement Specialist Khoros Acquired

IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital brand management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.

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M&A

Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals

Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was finalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.

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Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE