Overview: Publer and Khoros digital contact center as Social Media Marketing Category solutions.
Publer and Khoros Care offer comprehensive social media marketing solutions but cater to different user needs. Publer excels in engaging content management for large enterprises, emphasizing ease of data handling and collaboration. On the other hand, Khoros Care focuses on analytics and customer relationships, serving a broader range of industries with robust AI and support features. Large businesses may lean towards Publer for its communication strengths, while diverse industries may find Khoros Care more versatile due to its advanced analytics and AI capabilities.
Publer: Publer allows scheduling of posts across various social media platforms, saving time and driving traffic. Focus on your business while Publer manages your social media content.
Khoros digital contact center: Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Publer and Khoros digital contact center: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Publer supports social media management and communication management, suited for users focusing on seamless social presence and scheduling. read more →
Khoros Care emphasizes social media engagement and workflow management, fitting for users requiring comprehensive engagement and analytics. read more →
Business Goals
Publer primarily helps in improving digital presence and building brand awareness to support customer acquisition goals. read more →
Khoros Care focuses on enhancing customer relationships and acquiring customers, predominantly aligning with relationship-focused objectives. read more →
Core Features
Publer offers data handling with features like custom reports, data import/export, perfect for users needing comprehensive compliance and integration. read more →
Khoros Care excels in AI-powered analytics and custom reporting, ideal for users who prioritize data-driven decision making. read more →
Vendor Support
Publer offers 24/7 support, aligning with needs of businesses expecting constant availability. read more →
Khoros Care provides multi-channel support including chat, email, and phone, suitable for users requiring diverse access points. read more →
Segments and Industries
Publer is used by large enterprises mainly in legal and marketing sectors. read more →
Khoros Care caters to a wider range including health and telecommunications industries, along with small and mid-market businesses. read more →
Operational Alignment
Publer fits well into large enterprise workflows focusing on collaboration and data management. read more →
Khoros Care is designed for diverse scales and industries, emphasizing analytics and customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Publer in Action: Unique Use Cases
What makes Publer ideal for Collaboration?
How does Publer address your Content Management Challenges?
Khoros digital contact center in Action: Unique Use Cases
Why is Khoros digital contact center the best choice for Engagement Management?
How can Khoros digital contact center optimize your Communication Management Workflow?
What Are the key features of Khoros digital contact center for Workflow Management?
What benefits does Khoros digital contact center offer for Customer Feedback Management?
News
Latest Publer News
Beats To Feeds: How FaroLatino Powers Its Social Media with Publer
FaroLatino, a digital music company, uses Publer to manage and optimize its social media marketing. Publer enables FaroLatino to schedule posts, automate content sharing, and leverage analytics for better engagement across platforms. This case highlights Publers value for media and entertainment brands seeking streamlined, data-driven social media management.
Latest Khoros digital contact center News
IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire
IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI integration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.
Why is Publer the best choice for Social Media Management?