Qualtrics Connect Overview

Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.

Other use cases:

  • Workflow Management
  • Knowledge Management
  • Training & Onboarding
  • Helpdesk Management
  • Contact List Management
  • Call Analytics
  • Social Media Marketing
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Build Brand Awareness
  • Grow Market Share
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Connect works with different mediums / channels such as Social Media.

Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers...." Peer review by Kim Castro, Community Manager, NMBS-SNCB

Peer review evidence (same sources as the product rating summary)

"...Currently we work managing 24/7 social networks of our clients giving a complete customer service...." Peer review by Agency
"...Guest sentiment is key, we are also able to engage with our guests and exceed expectations by spotting trends..." Peer review by Adam L., Restaurants
"...However, for scheduling posts in Engagor, we publish and schedule on the native platform instead...." Peer review by Kim C., Transportation/Trucking/Railroad

Qualtrics Connect, Statusbrew, Eclincher social media management, Publer, HeyOrca, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Connect

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.

Qualtrics Connect Customer wins, Customer success stories, Case studies

What Are the key features of Qualtrics Connect for Social Media Management?

What Are the key features of Qualtrics Connect for Engagement Management?

What makes Qualtrics Connect ideal for Communication Management?

How efficiently Does Qualtrics Connect manage your Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

 

David Jones seeks 360 - degree customer view from unified data

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.

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Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.

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iTWire - Singapore Airlines Enhances Customer Experience Analytics with Qualtrics

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.

Read on →

HUGO BOSS - Apparel & Fashion - Very Large

Metzingen, Germany

HUGO BOSS used Qualtrics XM to better understand customer needs across online and in-store journeys. The company quickly identified and fixed pain points, like missing sizes in stores and checkout is...sues online. Managers now use real-time dashboards to track customer satisfaction and act on feedback. HUGO BOSS saw a 1500% increase in customer responses during the pilot phase. The platform helps deliver a premium, seamless experience across all channels.

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Elevance Health - Hospital & Health Care - Very Large

Indianapolis, USA

Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member view. This let Elevance Health spot at-risk Medicare me...mbers quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.

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IMG Academy - Education - Large

Bradenton, USA

IMG Academy used Qualtrics to connect employee and family experiences across its 600-acre campus. Before Qualtrics, programs were fragmented, leading to disengaged staff and inconsistent family exper...iences. With Qualtrics CX and EX, they launched pulse and lifecycle surveys, engagement measurement, and listening programs. This unified approach drove a 29-point increase in Parent NPS and a 19-point gain in Employee NPS over two years. Re-enrollment improved, with 117 more families returning than the prior year.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Qualtrics Connect

What is Qualtrics Connect?

Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.

It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.

What is Qualtrics Connect used for?

Qualtrics Connect is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Qualtrics Connect?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Qualtrics Connect.

Who uses Qualtrics Connect?

Qualtrics Connect is used by Marketing And Advertising, Telecommunications and Transportation/Trucking/Railroad among other industries.

What are Qualtrics Connect alternatives?

Statusbrew, Eclincher Social Media Management, Publer and HeyOrca are popular alternatives for Qualtrics Connect.

Where is Qualtrics Connect located?

Qualtrics Connect is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Connect for social media management and engagement management

Qualtrics Connect Competitors

Qualtrics Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)

Qualtrics Connect Integrations

Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.95/5 ★

Read Reviews (175)
Data Export

3.43/5 ★

Read Reviews (47)

Few API Integrations for Qualtrics Connect

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Connect

Qualtrics, LLC​ News

M&A

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.

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Product

Qualtrics to make new survey experience default from June 3, 2026

Qualtrics will implement a new survey experience as the default setting starting June 3, 2026. This update aims to enhance user interaction and streamline survey processes.

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Executive

Qualtrics leadership shake-up coincides with RNDC WARN filings

Qualtrics is undergoing a leadership shake-up, which is occurring simultaneously with RNDC's WARN filings. The details of the executive changes at Qualtrics are not specified in the content.

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Partnership

PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences

The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C