Qualtrics Connect Overview

Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.

Other use cases:

  • Workflow Management
  • Knowledge Management
  • Training & Onboarding
  • Helpdesk Management
  • Contact List Management
  • Call Analytics
  • Social Media Marketing
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Build Brand Awareness
  • Grow Market Share
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Connect works with different mediums / channels such as Social Media.

Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Guest sentiment is key, we are also able to engage with our guests and exceed expectations by spotting trends..." Peer review by Adam L., Restaurants

Qualtrics Connect, Statusbrew, Eclincher social media management, Publer, HeyOrca, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Connect

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.

Comprehensive Insights on Qualtrics Connect Use Cases

How does Qualtrics Connect facilitate Social Media Management?

What makes Qualtrics Connect ideal for Engagement Management?

What makes Qualtrics Connect ideal for Communication Management?

Why is Qualtrics Connect the best choice for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Retail

CASE STUDY L.L. Bean

Qualtrics XM helped L.L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and through their call center. L.L. Bean aligned products and messagin...g to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.

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Consumer Goods

CASE STUDY Yamaha

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback from musicians. During the Montage keyboard project, Yamaha surveyed... customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.

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Hospitality

CASE STUDY JetBlue

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place. This let JetBlue find what mattered most to passengers an...d act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.

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Hospital & Health Care

CASE STUDY Memorial Hermann Health System

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes to spot and fix issues fast. After adding QR codes in o...utpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.

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Retail

CASE STUDY Kroger

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback using Qualtrics. During the pandemic, Kroger made over 30 policy ...changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.

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Consumer Goods

CASE STUDY LIXIL

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in weeks instead of three months. Employee e...ngagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.

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Frequently Asked Questions(FAQ)

for Qualtrics Connect

What is Qualtrics Connect?

Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.

It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.

What is Qualtrics Connect used for?

Qualtrics Connect is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Qualtrics Connect?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Qualtrics Connect.

Who uses Qualtrics Connect?

Qualtrics Connect is used by Marketing And Advertising, Telecommunications and Transportation/Trucking/Railroad among other industries.

What are Qualtrics Connect alternatives?

Statusbrew, Eclincher Social Media Management, Publer and HeyOrca are popular alternatives for Qualtrics Connect.

Where is Qualtrics Connect located?

Qualtrics Connect is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Connect for social media management and engagement management

Qualtrics Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)

Qualtrics Connect Integrations

Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.95/5 ★

Read Reviews (175)
Data Export

3.43/5 ★

Read Reviews (47)

Few API Integrations for Qualtrics Connect

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Connect

Qualtrics, LLC​ News

Partnership

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.

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Partnership

iTWire - Qualtrics and Stanford Health Care Collaborate to Transform Healthcare Experience with AI Agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents that enhance healthcare experiences by reducing administrative burdens and improving patient outcomes. These AI agents, built on the Qualtrics XM Platform, aim to improve access, coordination, and engagement by integrating predictive insights into healthcare workflows. This collaboration leverages Qualtrics' experience data and Stanford's clinical expertise to address complex healthcare challenges.

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Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities - PR Newswire

Qualtrics and PureSpectrum have formed a partnership to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI-driven synthetic model with PureSpectrum's data. This collaboration aims to deliver faster, cost-effective market insights, leveraging Qualtrics' experience data and PureSpectrum's training data to improve research precision and reliability.

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Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities

Qualtrics and PureSpectrum have partnered to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI model with PureSpectrum's data to improve market research efficiency and accuracy. This collaboration aims to reduce research costs and accelerate insights, benefiting companies like Booking.com and Google Labs.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C