Qualtrics Connect Overview
This is a summary of the comprehensive capabilities and benefits of Qualtrics Connect based on over 1566 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qualtrics Connect, Khoros Care, Hearsay Platform, Khoros Marketing, BrandMentions, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qualtrics Connect is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics Connect fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qualtrics Connect supports business activities such as:
- Social Media Management
- Engagement Management
- Communication Management
- Workflow Management
- Knowledge Management
Qualtrics Connect can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, Acquire Customers, Improve Brand Engagement, Build Brand Awareness, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Qualtrics Connect's capabilities include Dashboard, Personalization, Alerts: Popups & Notifications, etc.
Qualtrics Connect was founded in 2002. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...Currently we work managing 24/7 social networks of our clients giving a complete customer service...." Peer review by Agency
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Qualtrics Connect.
Use Cases
Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Qualtrics Connect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
4.71/5 ★ |
"...Currently we work managing 24/7 social networks of our clients giving a complete customer service...." Peer review by Agency |
| social media analytics |
4.77/5 ★ |
"...Social media marketing solution for all businesses that helps with social engagement, analytics, and reporting...." Peer review from CX Social |
| engaging on social media |
4.82/5 ★ |
"...It has a unique ability to combine customer engagement, social media monioring and analytics features for customer service and marketing...." Peer review by mike bray, Internet Marketer, Busine LLC |
| monitoring social media |
4.81/5 ★ |
"...We are monitoring the social interactions around a big player of the mobile payment in Belgium...." Peer review by Gilles C., Marketing and Advertising |
| managing social media account |
4.42/5 ★ |
"...Comparable data across multiple accounts; precise social media monitoring, works very well with smart filters, especially to narrow down topics; easy to identify most active accounts, top posts and influencers...." Peer review by Kristina J, Communication Adviser, Government Administration |
| scheduling post to social media |
4.34/5 ★ |
"...Scheduling social media posts on Twitters and Facebook, tracking feedback and responses or comments and replying to inbox messages from customers...." Peer review by User |
| Engagement Management with Social Media |
4.90/5 ★ |
"...Insights we have a very wide view of how our engagement metrics are doing -Their customer care is perfect...." Peer review by Manuel Z., Information Technology and Services |
| engaging and following up |
4.90/5 ★ |
"...Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers...." Peer review by Kim C., Transportation/Trucking/Railroad |
| Communication Management with Social Media |
3.96/5 ★ |
"...Allows us to monitor and track the performance of our agents...." Peer review by Karl F, Mr |
| sending & publishing communications |
3.21/5 ★ |
"...The sentiment is big, gives qualitative data on our social post...." Peer review by Travis F, Social Media Club Pro |
| tracking & monitoring communications |
4.83/5 ★ |
"...We manage all Social channels within one platform and monitor specific Social campaigns from A to Z. All that, keeping the workflow very smooth and increasingly efficient...." Peer review by Carlo Alberto T., Apparel & Fashion |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
4.71/5 ★ |
"...Currently we work managing 24/7 social networks of our clients giving a complete customer service...." Peer review by Agency |
|
| social media analytics |
4.71/5 ★ |
| engaging on social media |
4.71/5 ★ |
| monitoring social media |
4.71/5 ★ |
| managing social media account |
4.71/5 ★ |
| scheduling post to social media |
4.71/5 ★ |
| Engagement Management with Social Media |
4.90/5 ★ |
"...Insights we have a very wide view of how our engagement metrics are doing -Their customer care is perfect...." Peer review by Manuel Z., Information Technology and Services |
|
| engaging and following up |
4.90/5 ★ |
| Communication Management with Social Media |
3.96/5 ★ |
"...Allows us to monitor and track the performance of our agents...." Peer review by Karl F, Mr |
|
| sending & publishing communications |
3.96/5 ★ |
| tracking & monitoring communications |
3.96/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1566 insights from peers and experts to help you assess how these Qualtrics Connect use cases fit your Social Media Marketing needs.
Frequently Asked Questions(FAQ)
for Qualtrics Connect
What is Qualtrics Connect?
What is Qualtrics Connect used for?
What are the top features of Qualtrics Connect?
Who uses Qualtrics Connect?
What are Qualtrics Connect alternatives?
Where is Qualtrics Connect located?
Popular Business Setting
for Qualtrics Connect
Top Industries
- Marketing and Advertising
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Peers used Qualtrics Connect to Enhance customer relationships and Improve digital and social presence
Qualtrics Connect Alternatives
Peer and Expert Opinion on Features
for Qualtrics Connect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (28) |
| Personalization | Read Reviews (17) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Widgets | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (28) |
| Personalization | Read Reviews (17) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Widgets | Read Reviews (10) |
IT and Other Capabilities
for Qualtrics Connect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (175) |
| Data Export | Read Reviews (47) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (175) |
| Data Export | Read Reviews (47) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (27) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (234) |
| Email Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (27) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (234) |
| Email Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
Software Failure Risk Guidance
?for Qualtrics Connect
Overall Risk Meter
Top Failure Risks for Qualtrics Connect
Vendor Profile Details
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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