Digitally engage with the customers across channels to improve customer experience
Latest Product Updates and Feature Enhancements on Qualtrics Connect
Qualtrics targets action gap with AI copilot
Qualtrics has launched Qualtrics Assist for CX, an AI-powered copilot tool that helps managers and executives analyze customer experience data and quickly identify actionable insights. Currently in p...review and set for general release next quarter, the solution leverages Qualtrics' extensive experience data to deliver instant, data-driven answers to business questions, aiming to close the gap between customer feedback collection and action.
Qualtrics Introduces New Market Intelligence Capabilities for the Next ...
Qualtrics launched Qualtrics Edge, a market intelligence platform that leverages AI to provide rapid, cost-effective insights. The platform includes Edge Audiences for synthetic panel research and Ed...ge Instant Insights for real-time competitor and market data. These tools aim to enhance decision-making and operational efficiency by offering immediate access to comprehensive market trends and customer insights.
Qualtrics AI Powered Innovations Deliver Omnichannel Insights ...
Qualtrics has launched new AI-powered innovations within its XM for Customer Experience suite, including the Location Experience Hub and Qualtrics Assist for CX. These tools enable organizations to g...ather omnichannel insights, improve customer relationships, and reduce churn. Features like Conversational Feedback and Digital Experience Analytics help businesses collect actionable feedback and enhance user experiences. The new capabilities are now generally available, with some in private preview.
Thousands of Organizations use Qualtrics to Build Engaged, Productive ...
Qualtrics has introduced new AI capabilities in its XM for Employee Experience platform, enabling thousands of organizations to enhance employee engagement, satisfaction, and productivity. At the X4 ...2025 summit, companies like Ford and USAA shared how they leverage these tools to drive business value. The platform's AI features, such as Experience Agents, help organizations proactively address employee concerns, offering a competitive advantage in managing workplace transformation.
Qualtrics unveils AI-powered experience agents at X4 conference - Mi3
Qualtrics introduced AI-powered Experience Agents at the X4 Conference, aiming to enhance customer and employee experiences by responding in real-time to feedback and proactively engaging based on pa...st interactions and industry context.
Qualtrics unveils autonomous AI agents for better CX & EX - IT Brief Australia
Qualtrics introduces Experience Agents, autonomous AI designed to enhance customer and employee interactions by providing personalized, immediate responses, improving loyalty and engagement.
Qualtrics releases employee, customer service AI agents - TechTarget
Qualtrics announced the upcoming release of Experience Agents, AI tools for employee and customer service, and Synthetic Research, a generative AI testing tool, both set for release in the second hal...f of 2025.
Strategic Partnerships and Integrations of Qualtrics Connect
Qualtrics & Stanford boost patient care with new AI agents
Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by i...ntegrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.
iTWire - Qualtrics and Stanford Health Care Collaborate to Transform Healthcare Experience with AI Agents
Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents that enhance healthcare experiences by reducing administrative burdens and improving patient outcomes. These ...AI agents, built on the Qualtrics XM Platform, aim to improve access, coordination, and engagement by integrating predictive insights into healthcare workflows. This collaboration leverages Qualtrics' experience data and Stanford's clinical expertise to address complex healthcare challenges.
Qualtrics & Stanford boost patient care with new AI agents - SecurityBrief Australia
Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by i...ntegrating predictive insights into healthcare workflows. The initiative focuses on improving patient-provider connections and operational efficiency, addressing challenges like appointment management and language barriers. This partnership builds on previous efforts to enhance patient experiences using AI and data analytics.
Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities - PR Newswire
Qualtrics and PureSpectrum have formed a partnership to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI...-driven synthetic model with PureSpectrum's data. This collaboration aims to deliver faster, cost-effective market insights, leveraging Qualtrics' experience data and PureSpectrum's training data to improve research precision and reliability.
Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities
Qualtrics and PureSpectrum have partnered to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI model with... PureSpectrum's data to improve market research efficiency and accuracy. This collaboration aims to reduce research costs and accelerate insights, benefiting companies like Booking.com and Google Labs.
Farlinium Earns Platinum Status in Qualtrics Network Amid Rapid Growth - PRWeb
Farlinium has achieved Platinum Partner status in the Qualtrics Partner Network, the highest recognition tier. This status underscores Farlinium's expertise in implementing Qualtrics solutions and pr...ovides exclusive access to Qualtrics resources. The partnership aims to enhance customer and employee experience transformation through strategic collaboration and advanced capabilities.
Singapore Airlines partners with Qualtrics to enhance customer experience analytics
Singapore Airlines has entered a three-year partnership with Qualtrics to enhance its customer experience analytics. This collaboration will enable the airline to gather and analyze customer feedback... more effectively using Qualtrics' advanced text analytics and GenAI capabilities. The initiative aims to improve customer insights and service personalization, supporting Singapore Airlines' commitment to understanding and responding to customer needs.
Qualtrics Doubles Down on Global Partner Community to Accelerate Shared Growth - iTWire
Qualtrics is enhancing its Partner Network by introducing new tracks and tiers to support partners in delivering experience management solutions. The Consulting Track focuses on advisory and implemen...tation services, while the upcoming Platform Track will enable partners to build offerings on the Qualtrics Developer Platform. These changes aim to simplify collaboration, provide training, and boost partner success globally.
Qualtrics reveals its new partner program, featuring two tracks and four tiers
Qualtrics has launched a revamped partner program with two tracksconsulting and platformand four tiers: platinum, gold, silver, and member. This program aims to simplify partner engagement and enhanc...e market growth. The consulting track is active, while the platform track will launch next year. The initiative is based on partner feedback to foster sustainable business growth.
Sonata Software and Qualtrics Partner to Transform Customer Experience for Global Brands
Sonata Software and Qualtrics have formed a strategic partnership to deliver enhanced customer experience solutions for global enterprises. The collaboration combines Sonatas digital engineering expe...rtise with Qualtrics experience management platform, enabling brands to leverage advanced analytics and actionable insights to improve customer engagement and loyalty.
Lumen and Qualtrics Build New Customer Insights Platform to Boost Customer Service and Satisfaction
Lumen and Qualtrics have collaborated to create a new platform aimed at enhancing customer service and satisfaction through improved customer insights.
Awards, Recognitions, and Industry Achievements of Qualtrics Connect
Qualtrics Named a leader in employee experience management platforms
Qualtrics has been recognized as a leader in employee experience management platforms, highlighting its strong capabilities in experience management software for enterprises. This recognition reinfor...ces Qualtrics' position in the employee engagement and HR technology market.
Qualtrics Named a Leader Among Employee Experience Management Platforms
Qualtrics has been recognized as a Leader in The Forrester Wave: Employee Experience Management Platforms, Q2 2025. The report highlights Qualtrics' strengths in surveying capabilities, AI-driven ana...lytics, and its ability to provide deep insights into employee experiences. Qualtrics' XM for Employee Experience suite helps organizations enhance employee engagement and productivity through advanced AI capabilities.
Qualtrics Named a Leader in 2025 Gartner Magic Quadrant for Voice of ...
Qualtrics has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms for the fourth consecutive year. The company is recognized for its ability to execute and comp...leteness of vision. Qualtrics' XM for Customer Experience suite integrates feedback across channels, enhancing customer experience management with new capabilities like the Location Experience Hub and Qualtrics Assist for CX.
David Jones seeks 360 - degree customer view from unified data
David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.
iTWire - Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.
Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.
Jollibee chooses Qualtrics to predict, anticipate customer needs with AI-powered solutions
Jollibee selects Qualtrics to enhance customer experience using AI-powered solutions for feedback collection and analytics to address market opportunities and friction points.
