Comparison Summary
This comparison report of Khoros digital contact center vs. Sense is based on a specific set of business needs and context. The comparison uses 2306 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Khoros digital contact center and Sense
Khoros digital contact center, Qualtrics Connect, Sprinklr Social, etc., belong to a category of solutions that help Social Media Marketing, whereas Sense, Groupe.io, Qualtrics Employee Experience, etc., belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Khoros digital contact center covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.
Sense focuses on Engagement Management, Workflow Management with Text SMS, Customer Feedback Management with Offline, Social Media Management, etc.
"Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. " - Mary C. Hill
"Sense is giving us an edge. It’s been really helpful—not just for us, but for creating a relationship and a partnership with our clients. The candidates who interact with us via Sense are four times more likely to stay on assignment with us. That’s ...a big deal. " - Heather Roberts
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Khoros digital contact center
Focus area
Khoros digital contact center is better than Sense for
Software Failure Risk
About
Digital customer care with AI-powered workflows and operational analytics
Talent engagement and communication platform built for recruiting.
Age
2016
Financials
PRIVATE
SERIES D
Business Need
Total Processes
(we found evidences for)
55
38
Total Goals
(we found evidences for)
10
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve internal communications
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Improve ROI
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Enter new markets internationally or locally
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Scale best practices
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Improve visibility
- See 7 more
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Improve internal communications
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Improve ROI
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Scale best practices
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Build brand awareness
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Enhance customer relationships
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Improve consistency
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Increase sales & revenue
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Acquire customers
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Improve brand engagement
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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e-mail
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text SMS
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mass media
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phone calls
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mobile
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offline
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video
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on premises
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mobile app
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games
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chat
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user generated content
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blogs
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point of sale
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omnichannel
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events
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trade shows
- See 14 more
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e-mail
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text SMS
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mass media
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phone calls
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mobile
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offline
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video
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on premises
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mobile app
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games
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chat
-
user generated content
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blogs
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point of sale
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omnichannel
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events
-
trade shows
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
