Overview: SmileBack and SelectSurvey.NET as Customer Feedback Management Category solutions.
SmileBack shines in customer satisfaction, offering robust feedback collection and CSAT measurement, making it ideal for IT firms and large enterprises. It emphasizes social presence and customer engagement, bolstered by extensive 24/7 support. SelectSurvey.NET focuses on customizable surveys and digital documents, benefiting research and education sectors. It supports automated workflows with significant migration ease. Both cater to different user scales and industries, reflecting their unique fit in customer feedback management.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
SelectSurvey.NET: SelectSurvey.NET provides comprehensive online survey software written in ASP.NET, featuring advanced logic for marketing applications. It offers tools for creating surveys, sending invitations, and generating reports.
SmileBack and SelectSurvey.NET: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmileBack excels in collecting feedback, measuring customer satisfaction (CSAT), and engaging through conversational surveys. It's aligned with needs for rating and review management. read more →
SelectSurvey.NET specializes in white-labeled surveys, competitive intelligence, and managing digital signatures. Focuses on automated workflows for market research. read more →
Business Goals
SmileBack aims to boost customer satisfaction and enhance the digital and social presence of users. It's designed to build brand awareness. read more →
SelectSurvey.NET supports goals like building brand awareness and customer acquisition. Targets users looking to explore competitive intelligence. read more →
Core Features
SmileBack offers analytics, integration, data import/export, and custom reports. It serves large enterprises well with these detailed tools. read more →
SelectSurvey.NET provides compliance, security, custom reports, and ease of migration. These features cater to businesses needing survey customization. read more →
Vendor Support
SmileBack ensures robust 24/7 support complemented by email, phone, and chat assistance, matching complex enterprise needs. read more →
SelectSurvey.NET provides 24/7 support with additional email, chat, and phone options. It's suitable for smaller to mid-sized operations. read more →
Segments and Industries
SmileBack primarily serves large enterprises in IT, computer software, and telecom sectors. read more →
SelectSurvey.NET is popular among research, education, and healthcare, reflecting a diverse application range. read more →
Operational Alignment
SmileBack integrates smoothly into workflows of large enterprises, supporting their complex helpdesk operations. read more →
SelectSurvey.NET is geared towards flexible operations, accommodating varied scales with its customizable survey platforms. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
