SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Mentimeter: Mentimeter allows audience interaction through real-time voting without installations. It is free and requires no downloads.
This comparison report of SmileBack vs. Mentimeter is based on a specific set of business needs and context. The comparison uses 1599 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmileBack and Mentimeter
SmileBack, Mentimeter, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Mentimeter focuses on Engagement Management, Collaboration, Helpdesk Management, Training & Onboarding with Promotions, etc.
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SmileBack and Mentimeter: Best activities based on customer satisfaction
SmileBack in Action: Unique Activities
How does SmileBack facilitate Collecting Feedback?
"...SmileBack provides a fun set of metrics that our techs can be proud of -- by measuring customer satisfaction and seeing these surveys (especially those with comments) - it really provides them with satisfaction of a job well..." Peer review by Project Manager in Professional Services
What solutions does SmileBack provide for Rating And Review Management?
"...We are able to get customer reviews and feedbacks quickly, and use that feedback to adjust to our customers needs and wants...." Peer review by Nick N, IT Consultant, Retail
How does SmileBack facilitate Helpdesk Management?
"...SmileBack helps its users easily gather feedback after every single support interaction through their help desks...." Peer review
Mentimeter in Action: Unique Activities
How can Mentimeter enhance your Engagement Management process?
"...This is an absolutely amazing way to encourage engagement and group participation with your audience...." Peer review by Erik P., Director of Technology, Religious Institutions
How efficiently Does Mentimeter manage your Collaboration?
"...Share the PresentationWith services such as Presentain, PartiPoll and Swipe you can send attendees a link to the presentation slides...." 8 Ways You Can Use Tech to Make Your Next Event More Interactive
What makes Mentimeter ideal for Training & Onboarding?
"...Get started with Mentimeter with the help of our onboarding expert, Maja...." Live webinars
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
SmileBack peer evidence is 98% SMB and Mid-Market. Mentimeter peer evidence is 53% Enterprise.
| SmileBack | Mentimeter | |
|---|---|---|
| Peer score | 4.8 | 4.4 |
| Peer insights | 1239 | 360 |
| Top industries |
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
Education 44.0%
Construction 23.0%
Entertainment 12.0%
|
| SMB and Mid-Market | 98.0% | 47.0% |
| Enterprise | 2.0% | 53.0% |
| Pricing | SmileBack |
News
Latest Mentimeter news
Former Slack and Dropbox executive Johann Butting joins Mentimeter’s Board of Directors
Johann Butting, former SVP at Slack and Dropbox, joins Mentimeter's board of directors. His experience in enterprise sales and global expansion is expected to aid Mentimeter's growth, particularly in North America and DACH regions, following their Series C funding.
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