SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
ThinkSurvey: ThinkSurvey assists in reaching first-time buyers and retaining them. Customer engagement and retention are enhanced effectively.
This comparison report of SmartSurvey vs. ThinkSurvey is based on a specific set of business needs and context. The comparison uses 3764 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and ThinkSurvey
SmartSurvey, Sogolytics, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management, whereas ThinkSurvey belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
ThinkSurvey focuses on Market Research, Competitive Intelligence, Content Management, Engagement Management.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmartSurvey and ThinkSurvey: Best activities based on customer satisfaction
SmartSurvey in Action: Unique Activities
How can SmartSurvey enhance your Collecting Feedback process?
"...Easy to use interface that created a relatively fulsome customer survey in minutes...." Peer review by Luke G., Bursar, Education
Why is SmartSurvey the best choice for Engaging Conversational Surveys?
"...The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform...." Testimonial by David Cooke, Head of corporate internal communications, Home Office
Why is SmartSurvey the best choice for Communication Management?
"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul M., CEO Academy Trust, Education
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SmartSurvey | ThinkSurvey | |
|---|---|---|
| Peer score | 4.6 | 4.1 |
| Peer insights | 3729 | 35 |
| Top industries |
Government Administration 27.0%
Transportation/Trucking/Railroad 18.0%
Education 15.0%
|
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| SMB and Mid-Market | 46.0% | 0.0% |
| Enterprise | 54.0% | 100.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest SmartSurvey news
New CSAT/eSAT Calculation Now Available - Product Update - SmartSurvey
SmartSurvey has launched a new CSAT/eSAT calculation feature for Enterprise Plus users, allowing them to measure satisfaction based on the percentage of satisfied responses rather than averages. This update provides a clearer view of customer or employee sentiment and simplifies reporting. The feature is available now and can be accessed when adding or editing satisfaction questions in surveys.
How does SmartSurvey facilitate Social Media Management?