Overview: ServiceMax and NetSuite Field Service Management (formerly NextService) as Field Service Management Category solutions.
ServiceMax vs. NetSuite: ServiceMax excels in collaboration and customer feedback management, ideal for enterprises and medical devices. NetSuite focuses more on social media engagement and analytics, benefiting dynamic or international sales teams. Both products offer strong support systems but differ in channel preferences, making them fit diverse user needs.
ServiceMax: ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
NetSuite Field Service Management (formerly NextService): NextService enhances NetSuite with a modern interface, boosting user engagement and productivity. It offers comprehensive field service management, including scheduling, dispatch, asset management, and robust analytics.
ServiceMax and NetSuite Field Service Management (formerly NextService): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ServiceMax supports collaboration and customer feedback management, integrating smoothly with sales document and contract management for comprehensive customer service. read more →
NetSuite Field Service Management empowers users with social media engagement, social media analytics, and engagement follow-ups, crafting a robust marketing approach. read more →
Business Goals
ServiceMax helps acquire customers, improve customer relationships, and increase sales, driving efficiency and market expansion for established businesses. read more →
NetSuite Field Service Management primarily aids in boosting sales and internal communications, with capabilities to explore new markets. read more →
Core Features
ServiceMax offers advanced analytics, AI-powered processes, and seamless data migration, supported by strong integration and privacy measures. read more →
NetSuite Field Service Management features strong analytics, vast data import/export capabilities, custom reporting, and secure system integrations. read more →
Vendor Support
ServiceMax presents an extensive support system with 24/7 availability, offering options via phone, chat, and email, suitable for enterprises needing constant assistance. read more →
NetSuite Field Service Management provides robust support, including phone and 24/7 email, ensuring essential guidance for users during use. read more →
Segments and Industries
ServiceMax is predominantly used by enterprises and the medical device industry, suiting complex organizations requiring meticulous field management. read more →
NetSuite Field Service Management attracts various undefined user segments, open to companies focusing on engagement management and diversified marketing. read more →
Operational Alignment
ServiceMax fits well with structured, enterprise-grade operations, accommodating intricate workflows and high-volume customer interactions. read more →
NetSuite Field Service Management adapts to dynamic environments, supporting marketing and sales operations with strong engagement tools. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ServiceMax in Action: Unique Use Cases
How does ServiceMax address your Collaboration Challenges?
How can ServiceMax enhance your Workflow Management process?
How can ServiceMax optimize your Customer Feedback Management Workflow?
NetSuite Field Service Management (formerly NextService) in Action: Unique Use Cases
How does NetSuite Field Service Management (formerly NextService) address your Engagement Management Challenges?
What makes NetSuite Field Service Management (formerly NextService) ideal for Sales Document Management?
Why is NetSuite Field Service Management (formerly NextService) the best choice for Training & Onboarding?
Alternatives
Integrations
Few ServiceMax Integrations
News
Latest ServiceMax News
PTC and Schaeffler Expand Strategic Relationship with Adoption of Windchill+ PLM
PTC has expanded its strategic relationship with Schaeffler through the adoption of PTC's Windchill+ PLM solution. This collaboration strengthens Schaeffler's digital transformation by leveraging advanced product lifecycle management capabilities for improved engineering and manufacturing processes.
Latest NetSuite Field Service Management (formerly NextService) News
Informatica Announces Availability of MDM SaaS on Oracle Cloud Infrastructure as a Preferred Partner
Informatica has announced that its Master Data Management (MDM) SaaS and Intelligent Data Management Cloud platform will be available on Oracle Cloud Infrastructure (OCI). Informatica has also been named a preferred partner for data integration, governance, and MDM on OCI. This partnership expands data management options for Oracle Cloud customers.
