Overview: ServiceMax and NetSuite Field Service Management (formerly NextService) as Field Service Management Category solutions.
ServiceMax vs. NetSuite: ServiceMax excels in collaboration and customer feedback management, ideal for enterprises and medical devices. NetSuite focuses more on social media engagement and analytics, benefiting dynamic or international sales teams. Both products offer strong support systems but differ in channel preferences, making them fit diverse user needs.
ServiceMax: ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
NetSuite Field Service Management (formerly NextService): NextService enhances NetSuite with a modern interface, boosting user engagement and productivity. It offers comprehensive field service management, including scheduling, dispatch, asset management, and robust analytics.
ServiceMax and NetSuite Field Service Management (formerly NextService): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ServiceMax supports collaboration and customer feedback management, integrating smoothly with sales document and contract management for comprehensive customer service. read more →
NetSuite Field Service Management empowers users with social media engagement, social media analytics, and engagement follow-ups, crafting a robust marketing approach. read more →
Business Goals
ServiceMax helps acquire customers, improve customer relationships, and increase sales, driving efficiency and market expansion for established businesses. read more →
NetSuite Field Service Management primarily aids in boosting sales and internal communications, with capabilities to explore new markets. read more →
Core Features
ServiceMax offers advanced analytics, AI-powered processes, and seamless data migration, supported by strong integration and privacy measures. read more →
NetSuite Field Service Management features strong analytics, vast data import/export capabilities, custom reporting, and secure system integrations. read more →
Vendor Support
ServiceMax presents an extensive support system with 24/7 availability, offering options via phone, chat, and email, suitable for enterprises needing constant assistance. read more →
NetSuite Field Service Management provides robust support, including phone and 24/7 email, ensuring essential guidance for users during use. read more →
Segments and Industries
ServiceMax is predominantly used by enterprises and the medical device industry, suiting complex organizations requiring meticulous field management. read more →
NetSuite Field Service Management attracts various undefined user segments, open to companies focusing on engagement management and diversified marketing. read more →
Operational Alignment
ServiceMax fits well with structured, enterprise-grade operations, accommodating intricate workflows and high-volume customer interactions. read more →
NetSuite Field Service Management adapts to dynamic environments, supporting marketing and sales operations with strong engagement tools. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ServiceMax in Action: Unique Use Cases
What solutions does ServiceMax provide for Collaboration?
Why is ServiceMax the best choice for Workflow Management?
What solutions does ServiceMax provide for Customer Feedback Management?
NetSuite Field Service Management (formerly NextService) in Action: Unique Use Cases
How efficiently Does NetSuite Field Service Management (formerly NextService) manage your Engagement Management?
Why is NetSuite Field Service Management (formerly NextService) the best choice for Sales Document Management?
What benefits does NetSuite Field Service Management (formerly NextService) offer for Training & Onboarding?
Alternatives
Integrations
Few ServiceMax Integrations
News
Latest ServiceMax News
PTC to Announce Fiscal Q3'25 Results on Wednesday, July 30th, 2025 - Yahoo Finance
PTC will announce its fiscal Q3 2025 results on July 30, 2025, after market close. A live webcast and conference call will follow to review the results.
Latest NetSuite Field Service Management (formerly NextService) News
RateGain expands Oracle partnership with channel manager integration
RateGain has expanded its partnership with Oracle by integrating its UNO Channel Manager with Oracle Hospitality OPERA Cloud Distribution. This integration allows Oracle's hospitality customers to access RateGain's network of over 400 global demand partners, enhancing real-time distribution control and reducing manual errors. The solution is available on Oracle Cloud Marketplace, targeting the hospitality industry's need for transformative technology.
