Overview: ServiceMax and FieldEdge Flat Rate (formerly Coolfront) as Field Service Management Category solutions.
ServiceMax offers robust capabilities like collaboration and contract management, positioning it well for enterprises prioritizing customer feedback and workflow efficiency. FieldEdge Flat Rate excels in sales management and communication, catering to large enterprises in construction with strong integration features.
ServiceMax: ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
FieldEdge Flat Rate (formerly Coolfront): Coolfront has been renamed FieldEdge Flat Rate, maintaining its flat rate price book solution. The product remains unchanged, ensuring profitability, efficiency, and consistency.
ServiceMax and FieldEdge Flat Rate (formerly Coolfront): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ServiceMax focuses on collaboration and workflow management, helping companies streamline processes and improve sales document handling. read more →
FieldEdge Flat Rate empowers businesses with strong sales document management and contract handling, enhancing communication efficiency. read more →
Business Goals
ServiceMax aids in acquiring customers and enhancing relationships, aligning with goals like increasing sales and growing market share. read more →
FieldEdge Flat Rate enhances customer relationships and boosts sales, focusing on improving internal communication and consistency. read more →
Core Features
ServiceMax boasts custom reporting and AI-powered analytics, providing effective training, compliance, and data security features. read more →
FieldEdge Flat Rate excels with its integration capabilities, offering data import, export, and security features tailored for detailed compliance. read more →
Vendor Support
ServiceMax provides 24/7 support, with phone, chat, and extensive training offerings, suitable for enterprises with varied support needs. read more →
FieldEdge Flat Rate prioritizes phone support and offers 24/7 availability, focusing on chat and email for guidance. read more →
Segments and Industries
ServiceMax is popular in the medical devices and IT industries, serving enterprises, mid-market, and large sectors. read more →
FieldEdge Flat Rate serves the construction and consumer services sectors, primarily used by large enterprises. read more →
Operational Alignment
ServiceMax integrates seamlessly into complex workflows, aiding enterprises in optimizing operational processes. read more →
FieldEdge Flat Rate is designed for large-scale operations, ideal for industries requiring detailed proposal management and communication. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ServiceMax in Action: Unique Use Cases
How does ServiceMax address your Collaboration Challenges?
Why is ServiceMax the best choice for Workflow Management?
How can ServiceMax enhance your Customer Feedback Management process?
FieldEdge Flat Rate (formerly Coolfront) in Action: Unique Use Cases
How efficiently Does FieldEdge Flat Rate (formerly Coolfront) manage your Sales Document Management?
What benefits does FieldEdge Flat Rate (formerly Coolfront) offer for Communication Management?
Alternatives
Integrations
Few ServiceMax Integrations
News
Latest ServiceMax News
PTC is Positioned as a Leader in the 2025 SPARK MatrixTM: Field Service Management (FSM) by QKS Group
PTC is recognized as a leader in the 2025 SPARK Matrix for Field Service Management by QKS Group.
Latest FieldEdge Flat Rate (formerly Coolfront) News
Bridging the Gap: Is Your HVAC Software Compatible with QuickBooks
Efficiency is the name of the game in the HVAC industry. That means HVAC software should be compatible with QuickBooks – one of the leading accounting softwares. The seamless integration of your HVAC software with accounting systems is critical to the success of your business. Among the heavyweights in the accounting realm, QuickBooks stands tall....
The post Bridging the Gap: Is Your HVAC Software Compatible with QuickBooks appeared first on FieldEdge.
