Comparison Summary
This comparison report of Salesforce Essentials vs. Second CRM is based on a specific set of business needs and context. The comparison uses 3822 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and Second CRM
Salesforce Essentials, Second CRM, Siebel CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
Second CRM focuses on Sales Document Management, Workflow Management with E-Mail, Engagement Management, Communication Management with E-Mail, etc.
"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. " - Adam Lavezzo
"This On Demand Customer Relationship management tool has over the last 5 years been a reliable tool to our business, durable and a success to the customer support abss provide to her clients. Second CRM has also the advantage of being a user-friendl...y tool where users in the contact center can quickly get trained within a day or two on how to use it comfortably. " - Irine L
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Essentials
Focus area
Salesforce Essentials is better than Second CRM for
Software Failure Risk
About
Build stronger customer relationships, with the CRM built for small business
CRM Solutions & Tools for Business Productivity. | SecondCRM
Age
1999
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
63
Total Goals
(we found evidences for)
16
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve efficiency
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Launch new products
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Improve brand engagement
-
Build brand awareness
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Improve ROI
- See 6 more
Top Channels
Channels Used
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e-mail
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phone calls
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text SMS
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offline
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social media
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point of sale
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website
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omnichannel
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on premises
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chat
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promotions
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mobile
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mobile app
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events
- See 11 more
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e-mail
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phone calls
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text SMS
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offline
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social media
-
point of sale
-
website
-
omnichannel
-
on premises
-
chat
-
promotions
-
mobile
-
mobile app
-
events
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
