Retently vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Retently low Failure Risk for Zonka Feedback low

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Comparison Summary

This comparison report of Retently vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3935 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Retently and Zonka Feedback

Retently, CSS Customer Experience Analytics, Ushur, etc., belong to a category of solutions that help Customer Experience Management, whereas Zonka Feedback, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Retently

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zonka Feedback

Focus area

Zonka Feedback is better than Retently for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

Platform to Improve Customer Satisfaction with Net Promoter Score

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (285)

Read Reviews (705)

measuring net promoter score

Read Reviews (91)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (71)

Read Reviews (277)

engagement management

Read Reviews (28)

Read Reviews (40)

engaging and following up

Read Reviews (23)

Read Reviews (32)

communication management

Read Reviews (18)

Read Reviews (48)

sending & publishing communications

Read Reviews (16)

Read Reviews (42)

workflow management

Read Reviews (13)

Read Reviews (39)

referral management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (17)

creating contact list

Read Reviews (2)

Read Reviews (1)

playbook creation

Read Reviews (4)

Read Reviews (1)

loyalty management

Read Reviews (3)

Read Reviews (15)

customise loyalty program

lead scoring

campaign management

lead engagement

sales review & feedback

Read Reviews (1)

Read Reviews (3)

lifetime value management

white labeling

helpdesk management

Read Reviews (1)

Read Reviews (22)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Improve internal communications
Increase sales & revenue
Enter new markets internationally or locally
Build brand awareness
See 3 more

Enhance customer relationships
Acquire customers
Improve digital and social presence

Top Channels

Channels Used

e-mail
promotions
offline
website
on premises
mobile
text SMS
chat
mobile app
phone calls
omnichannel
social media
point of sale
user generated content
blogs
print media
mass media
radio
See 15 more

e-mail
promotions
offline
website
on premises
mobile
text SMS
chat
mobile app
phone calls
omnichannel
social media
point of sale
user generated content
blogs
print media
mass media
radio
See 15 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

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Custom Reports

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Analytics

Read peer / expert warnings.

Retently vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Retently vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3935 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Retently and Zonka Feedback

Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson "Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Retently

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zonka Feedback

Focus area

Zonka Feedback is better than Retently for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Retently

Get a personalised risk report for Zonka Feedback

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.