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Compare QueueMetrics vs XCALLY

Failure Risk Guidance Security Report ?

Failure Risk for QueueMetrics medium Failure Risk for XCALLY low
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Comparison Summary

For QueueMetrics vs XCALLY comparison, Our AI algorithm looked at 1748 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using QueueMetrics and XCALLY to solve their respective business needs.

Pros and cons of QueueMetrics and XCALLY

QueueMetrics is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as XCALLY is focused towards Touchpoint Management with Mobile and Channel Management with Mobile .

logo QueueMetrics

Focus area

Software Failure Risk

  • medium

logo XCALLY

Focus area

XCALLY is better than QueueMetrics for

Software Failure Risk

  • low

About

Find the Best Contact Center Solution for Your ... - loway.ch

XCALLY Omnichannel Contact Center Software - Asterisk ...

Financials

NA

PRIVATE

Business Need

Total Processes
(we found evidences for)

34

25

Total Goals
(we found evidences for)

6

1

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (235)

Read Reviews (64)

sales call management

Read Reviews (64)

Read Reviews (15)

call recording

Read Reviews (35)

Read Reviews (11)

call analytics

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (27)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (21)

Read Reviews (5)

sending & publishing communications

Read Reviews (1)

Read Reviews (3)

campaign management

Read Reviews (20)

Read Reviews (0)

campaign monitoring

Read Reviews (20)

Read Reviews (0)

social media management

Read Reviews (16)

Read Reviews (8)

social media analytics

Read Reviews (15)

Read Reviews (3)

contact list management

Read Reviews (12)

Read Reviews (17)

engagement management

Read Reviews (5)

Read Reviews (18)

engaging and following up

Read Reviews (2)

Read Reviews (5)

training & onboarding

Read Reviews (4)

Read Reviews (3)

products & pricelist management

Read Reviews (2)

Read Reviews (2)

customer feedback management

Read Reviews (2)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (6)

workflow management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (1)

Read Reviews (2)

channel management

Read Reviews (1)

Read Reviews (75)

touchpoint management

Read Reviews (1)

Read Reviews (81)

SeealllessActivities

Top Goals

Goals Achieved

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • See 3 more

  • Improve efficiency

Top Channels

Channels Used

  • phone calls

  • mobile

  • chat

  • e-mail

  • text SMS

  • mobile app

  • omnichannel

  • social media

  • Twitter

  • Instagram

  • Facebook

  • offline

  • on premises

  • See 10 more

  • phone calls

  • mobile

  • chat

  • e-mail

  • text SMS

  • mobile app

  • omnichannel

  • social media

  • Twitter

  • Instagram

  • Facebook

  • offline

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting