Overview: Quadient CCM platform and Backbase AI-native Banking OS as Digital Experience Platform Category solutions.

Quadient CCM platform: Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.

Backbase AI-native Banking OS: Backbase empowers banks with a central engagement system that ensures seamless experiences across all touchpoints. The platform orchestrates interactions at every stage of the banking journey.

Quadient CCM platform and Backbase AI-native Banking OS: Best activities based on customer satisfaction

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Quadient CCM platform in Action: Unique Use Cases

How does Quadient CCM platform facilitate Engagement Management?

How efficiently Does Quadient CCM platform manage your Communication Management?

How does Quadient CCM platform address your Helpdesk Management Challenges?

News

Latest Quadient CCM platform news

Quadient Named a Leader in 2026 SPARK MatrixTM for Customer ...

Quadient has been recognized as a Leader in the 2026 SPARK Matrixâ„¢ for Customer Communications Management (CCM) by QKS Group. This marks the sixth consecutive year Quadient has received this recognition, highlighting its leadership in transforming CCM into a customer experience operating layer. Quadient Inspire, the company's CCM solution, offers flexible deployment options and integrates AI with governance, enhancing customer engagement and operational efficiency.

12/07/2026 - source

Latest Backbase AI-native Banking OS news

Backbase Sets a New Standard for AI Native Banking

Backbase acquired Kasisto to enhance its AI-native Banking OS with advanced agentic AI capabilities. This acquisition integrates Kasisto's platform and expertise into Backbase's operations, aiming to provide comprehensive AI solutions for banking, improving customer intent resolution and deepening Backbase's presence in the US market.

06/07/2026 - source