Puzzel: Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
ThinkOwl: ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk and OwlForce—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.
Introducing Puzzel and ThinkOwl
Puzzel belong to a category of solutions that help Contact Center Software, whereas ThinkOwl belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Puzzel covers Engagement Management with Social Media, Contact List Management with Games, Customer Feedback Management, Lead Engagement, etc.
ThinkOwl focuses on Helpdesk Management with E-Mail, Engagement Management with Social Media, Workflow Management, Customer Case Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Puzzel and ThinkOwl: Best activities based on customer satisfaction
Puzzel in Action: Unique Activities
What solutions does Puzzel provide for Engagement Management?
"...Instantly engage customers for sales and questions on your website. ..." Logicalware CX Platform
ThinkOwl in Action: Unique Activities
What benefits does ThinkOwl offer for Helpdesk Management?
"...IST Save a seat Case Studies AI-Powered Shipping Helpdesk for No-Sweat Logistics Download eBook ..." Resources to Deliver Better Customer Experience
Why is ThinkOwl the best choice for Workflow Management?
"...The best part: You can easily design workflows to manage cases thereby reducing handling time from days to minutes. ..." Customer Case Management
How does ThinkOwl address your Customer Case Management Challenges?
"...How Artificial Intelligence Empowers Customer Service Open Case Studies Kitchen industry Pioneer Cooks up Better Case Management Download Presentation About ThinkOwl: Your Intelligent Helpdesk Software Open Webinars Getting Started with ThinkOwl...." Resources to Deliver Better Customer Experience
How efficiently Does ThinkOwl manage your Knowledge Management?
"...Get a quick guide to boost your knowledge base...." Self Service
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Puzzel | ThinkOwl | |
|---|---|---|
| Peer score | 4.5 | 4.2 |
| Peer insights | 173 | 472 |
| Top industries |
Insurance 100.0%
|
Information Technology And Services 100.0%
|
| SMB and Mid-Market | 100.0% | 100.0% |
| Enterprise | 0.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Puzzel news
Puzzel partners with AVANT to Bring AI-Native CX Solutions to ...
Puzzel has partnered with AVANT to expand the reach of its AI-powered customer experience solutions through AVANT's network of Trusted Advisors. This partnership enables organizations across EMEA to modernize customer service operations by leveraging Puzzel's cloud-native contact center platform, which integrates customer interactions, business systems, and workflows. The collaboration aims to enhance service quality, efficiency, and customer satisfaction by providing seamless experiences across voice and digital channels.
Latest ThinkOwl news
ThinkOwl Partner Ecosystem How Integrations Create Real Added Value
ThinkOwl enhances its partner ecosystem by integrating with various third-party systems to streamline customer service operations. The platform uses a modern REST API and webhooks to automate workflows and synchronize data across CRM, ERP, and other business systems. This integration approach reduces manual intervention, accelerates processes, and improves customer experience by providing a unified service operation.