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Compare ProProfs Chat vs LiveHelpNow Chat Support Suite

Failure Risk Guidance Security Report ?

Failure Risk for ProProfs Chat low Failure Risk for LiveHelpNow Chat Support Suite medium
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Comparison Summary

For ProProfs Chat vs LiveHelpNow Chat Support Suite comparison, Our AI algorithm looked at 1243 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ProProfs Chat and LiveHelpNow Chat Support Suite to solve their respective business needs.

Pros and cons of ProProfs Chat and LiveHelpNow Chat Support Suite

ProProfs Chat is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as LiveHelpNow Chat Support Suite is focused towards Knowledge Management with Phone Calls and Sales Call Management with E-Mail .

Both ProProfs Chat and LiveHelpNow Chat Support Suite are Live Chat software, peers recommend ProProfs Chat for helpdesk management where as LiveHelpNow Chat Support Suite is more known for sales call management and knowledge management .

logo ProProfs Chat

Focus area

ProProfs Chat is better than LiveHelpNow Chat Support Suite for

Software Failure Risk

  • low

logo LiveHelpNow Chat Support Suite

Focus area

LiveHelpNow Chat Support Suite is better than ProProfs Chat for

Software Failure Risk

  • medium

About

proprofs.com: Live Chat Software for a Delightful Customer Experience

LiveHelpNow: Help Desk Software, Live Chat, Support Ticket ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

27

18

Total Goals
(we found evidences for)

8

7

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (43)

Read Reviews (16)

engagement management

Read Reviews (41)

Read Reviews (16)

engaging and following up

Read Reviews (32)

Read Reviews (10)

customer feedback management

Read Reviews (22)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (10)

Read Reviews (6)

social media management

Read Reviews (22)

Read Reviews (2)

social media analytics

Read Reviews (21)

Read Reviews (2)

generation of new leads

Read Reviews (9)

Read Reviews (1)

capturing leads

Read Reviews (7)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (26)

training & onboarding

Read Reviews (6)

Read Reviews (2)

conversion management

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (0)

Read Reviews (25)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • chat

  • phone calls

  • e-mail

  • website

  • text SMS

  • social media

  • Facebook

  • promotions

  • offline

  • display advertisement

  • point of sale

  • trade shows

  • coupons

  • See 10 more

  • chat

  • phone calls

  • e-mail

  • website

  • text SMS

  • social media

  • Facebook

  • promotions

  • offline

  • display advertisement

  • point of sale

  • trade shows

  • coupons

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting