Comparison Summary
This comparison report of Opus Contact Center vs. UniTel Voice is based on a specific set of business needs and context. The comparison uses 2012 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Opus Contact Center and UniTel Voice
Opus Contact Center, UniTel Voice, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Opus Contact Center covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Collaboration with Phone Calls, Engagement Management with Omnichannel, etc.
UniTel Voice focuses on Sales Call Management with Phone Calls, Advertisement with Mass Media, Conference Call Management with Offline, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Contact Centre Solutions - opustech.co.uk
UniTel Voice: Virtual Phone Systems for Small Businesses ...
Financials
NA
PRIVATE
Business Need
Total Processes
(we found evidences for)
32
37
Total Goals
(we found evidences for)
7
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Manage risk
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Scale best practices
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Improve efficiency
- See 4 more
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Acquire customers
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Improve ROI
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Scale best practices
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Enhance customer relationships
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Build brand awareness
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Increase customer life time value
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Increase sales & revenue
- See 4 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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events
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trade shows
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video
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mass media
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e-mail
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mobile
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radio
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out of home
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billboards
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mobile app
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television
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text SMS
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print media
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newspaper
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social media
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chat
- See 16 more
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phone calls
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offline
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point of sale
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events
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trade shows
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video
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mass media
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e-mail
-
mobile
-
radio
-
out of home
-
billboards
-
mobile app
-
television
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text SMS
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print media
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newspaper
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social media
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chat
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
