Novo ShareNet Platform vs. Track-It!: Comparing Best Help Desk Solutions 2026

Overview: Novo ShareNet Platform and Track-It! as Help Desk Category solutions.

Novo ShareNet Platform: Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

This comparison of Novo ShareNet Platform vs. Track-It! draws on 978 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Novo ShareNet Platform supports Public works operations management, Work order and asset management, Work order management for public works, Code enforcement management, etc.

Track-It! supports Enterprise workflow orchestration, Mainframe operations simplification, Mainframe storage modernization, Big data workflow automation, etc.

Evidence shows that both products are used for Asset management, Compliance management.

Novo ShareNet Platform also covers Field data collection, Field service management, Municipal operations management, Public sector operations, etc.

Track-It! also covers Workflow automation, Workload automation, Mainframe modernization, Cloud migration, etc.

Top use cases: Novo ShareNet Platform vs Track-It!

Use cases tied to Novo ShareNet Platform and Track-It! from verified data sources. Click any use case for supporting evidences.

Novo ShareNet Platform Track-It!

Top Capabilities: Novo ShareNet Platform vs Track-It!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Novo ShareNet Platform
Shared
Track-It!
Shared by both · Topics
Novo ShareNet Platform only
Track-It! only

Deployed Market Segments: Novo ShareNet Platform vs Track-It!

Share of peer evidence by company size for Novo ShareNet Platform and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.

Novo ShareNet Platform 100%
Track-It! 100%

Novo ShareNet Platform and Track-It!: Best activities based on customer satisfaction

Novo ShareNet Platform in Action: Unique Activities

How efficiently Does Novo ShareNet Platform manage your Helpdesk Management?
The platform provides help desk management capabilities for businesses to track and resolve issues. This includes automated processes, data import, and API integration. It also offers knowledge base functionality and excellent customer support. The platform lacks agent performance monitoring and does not allow for multifaceted article content.
"...Help desk management solution that helps in creating, tracking and updating tickets through an automated manual process, alerts & more...." Peer review from Novo Solutions
Why is Novo ShareNet Platform the best choice for Workflow Management?
The platform allows users to customize and automate workflows to manage tasks and track progress. nWorkflows can be integrated with customer service functions, including request submission, routing, and issue resolution.nThe platform offers robust reporting capabilities to track workflow activity and provide insights.
"...We can quickly increase server capacity as needed with our cloud hosting environment, and our automated work flows and robust tracking, sharing and reporting capabilities are fully customizable...." Customer Support Software for Improved Customer Service

Track-It! in Action: Unique Activities

How does Track-It! address your Knowledge Management Challenges?
The platform helps create a repository of solutions to common problems. It can track customer issues and build a knowledge base for both technicians and users. The knowledge base is limited in its ability to handle complex information.
"...Open and track helpdesk tickets to keep a knowledge base of known issues with known solutions...." Peer review by User
How can Track-It! enhance your License Management process?
The platform assists in managing software licenses. It helps track software assets and inventory. It also assists in managing changes to software licenses and inventory.
"...Primary use is for helpdesk ticketing but very capable for asset management and inventory, change management, knowledge base, license management, and purchase management...." Peer review by Brad M., I.T. Endpoint Administrator, Banking
Why is Track-It! the best choice for Engagement Management?
The system enables the tracking, follow-up, and management of service requests. It provides a web-based interface, allowing users to interact with the system without installing any additional software. The system lacks a user dashboard, which limits real-time visibility into task status.
"...and it was definitely beneficial to be able to follow up with users and my team on certain work orders that were assigned to me...." Peer review by Administrator

News

Latest Novo ShareNet Platform news

Fast growth and best British accolades for de Novo Solutions

De Novo Solutions has been recognized as one of the top British businesses, ranking third on the Elite Business Top 100 SMEs list for 2026. The company also achieved 10th place on the Tech200 list for rapid growth in the UK public sector, with a 442% increase in public sector revenue. These accolades highlight de Novo's significant impact in digital transformation using Oracle Cloud solutions.

23/02/2026 - source

Latest Track-It! news

Helix to advance ServiceOps and help enterprises create measurable business value as it completes carve-out from BMC, under Montagu

Montagu has completed the acquisition of a majority stake in Helix from BMC Software, making Helix an independent company. Helix will focus on enhancing ServiceOps solutions and leveraging AI to optimize IT services for enterprises. BMC retains a minority stake in Helix through KKR's management.

01/10/2026 - source