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Compare Marchex Call Analytics vs CallSource

Comparison Summary

For Marchex Call Analytics vs CallSource comparison, Our AI algorithm looked at 5103 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Marchex Call Analytics and CallSource to solve their respective business needs.

Pros and cons of Marchex Call Analytics and CallSource

Marchex Call Analytics is more suited to businesses that require Sales Call Management with Phone Calls and Communication Management with Phone Calls where as CallSource is focused towards Communication Management with Phone Calls and Sales Call Management with Phone Calls .

logo Marchex Call Analytics

Focus area

Marchex Call Analytics is better than CallSource for

Software Failure Risk

  • medium

logo CallSource

Focus area

Software Failure Risk

  • medium

About

AI-powered conversation intelligence for more effective sales and customer service

CallSource | Performance Management for Sales and Marketing

Age

2000

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

69

63

Total Goals
(we found evidences for)

11

13

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


communication management

tracking & monitoring communications

sending & publishing communications



helpdesk management


campaign management

campaign monitoring

campaign analytics



conversion management


engagement management

engaging and following up




generation of new leads



customer feedback management

measuring customer satisfaction



social media management

social media analytics


lead qualification

lead qualification: technographic




lifetime value management


competitive intelligence




knowledge management



products & pricelist management


trade show marketing


sales document management

proposal & quote management



training & onboarding


advocacy management


content management


rating and review management


performance management


contact list management


personalized marketing



reputation management



conference call management


opportunity management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • See 8 more
  • Improve ROI

  • Increase sales & revenue

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Improve visibility

  • Grow market share

  • Build brand awareness

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • e-mail

  • website

  • mass media

  • chat

  • promotions

  • television

  • blogs

  • user generated content

  • print media

  • magazine

  • mobile

  • mobile app

  • display advertisement

  • radio

  • out of home

  • billboards

  • events

  • trade shows

  • social media

  • Facebook

  • video

  • omnichannel

  • See 22 more
  • phone calls

  • offline

  • point of sale

  • e-mail

  • website

  • mass media

  • chat

  • promotions

  • television

  • blogs

  • user generated content

  • print media

  • magazine

  • mobile

  • mobile app

  • display advertisement

  • radio

  • out of home

  • billboards

  • events

  • trade shows

  • social media

  • Facebook

  • video

  • omnichannel

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting