Lyssna: UsabilityHub's research panel, Lyssna, provides access to 530,000+ active panelists for both moderated and unmoderated research. High-quality responses and extensive demographic targeting are offered with fast turnaround and budget-friendly options.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Introducing Lyssna and SmileBack
Lyssna, and SmileBack belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Lyssna covers Engagement Management with Website, Segmentation And Targeting with Offline, Communication Management with E-Mail, Funnel Analysis, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Lyssna and SmileBack: Best activities based on customer satisfaction
Lyssna in Action: Unique Activities
How does Lyssna facilitate Engagement Management?
"...I learned to quickly make high-definition prototypes that could be used for remote user testing with tools such as UserBrain or UsabilityHub, I started adding tracking software such as Mixpanel and Hotjar to our website so that I could better understand how our users were interacting with our product, but more importantly, I developed a mindset of working on Minimum Viable Feature that could be implemented with little to no coding required so that our developers could focus on developing proven features...." A pragmatic design approach for early-stage startups
How does Lyssna facilitate Segmentation And Targeting?
"...Demographic targeting Recruit your target users by specifying age, location, gender, income and more. ..." User Testing Platform
What solutions does Lyssna provide for Funnel Analysis?
"...They also offer a funnel visualization tool that highlights where users are dropping off most frequently on your live interface. ..." A Beginner's Guide to First Click Testing
SmileBack in Action: Unique Activities
What Are the key features of SmileBack for Collecting Feedback?
"...The statistics and insight provided by issuing the customer surveys...." Peer review by Matthew G, Second Line Support Team Lead, Information Technology and Services
What benefits does SmileBack offer for Rating And Review Management?
"...We are able to get customer reviews and feedbacks quickly, and use that feedback to adjust to our customers needs and wants...." Peer review by Nick N, IT Consultant, Retail
What benefits does SmileBack offer for Helpdesk Management?
"...Customer satisfaction survey, for clients using our helpdesk for support...." Peer review by Executive Sponsor
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Launch new products
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Improve stakeholder relations
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Reduce bounce
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Acquire customers
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Lyssna | SmileBack | |
|---|---|---|
| Peer score | 4.3 | 4.8 |
| Peer insights | 310 | 1239 |
| Top industries |
Information Technology And Services 52.0%
Internet 27.0%
Design 12.0%
|
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
| SMB and Mid-Market | 94.0% | 98.0% |
| Enterprise | 6.0% | 2.0% |
| Pricing | SmileBack |
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