Overview: Listen360 Customer Engagement Platform and SurveyGold application as Customer Feedback Management Category solutions.
Listen360 Customer Engagement Platform is designed to enhance customer satisfaction, improve efficiency, and manage risks, primarily catering to large enterprises, mid-market, and enterprise segments. Its features include integration, analytics, and strong security measures, supported by 24/7 service and communication through various channels like phone and email. SurveyGold application, meanwhile, emphasizes social media management and lead engagement. It suits large enterprises and small businesses in industries like apparel and fashion. This product offers essential analytics and integration support with multiple channels and 24/7 support options.
Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
SurveyGold application: SurveyGold is a full-featured, free survey application that allows surveys to be conducted online, via phone, tablet, kiosk, or in person. Results can be viewed and analyzed.
Listen360 Customer Engagement Platform and SurveyGold application: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Listen360 Customer Engagement Platform excels in collecting feedback and engaging surveys. read more →
SurveyGold application focuses on social media engagement and management. read more →
Business Goals
Listen360 Customer Engagement Platform aims to improve customer satisfaction and efficiency. read more →
SurveyGold application is designed to improve efficiency and manage risks. read more →
Core Features
Listen360 Customer Engagement Platform offers robust integration, analytics, and security. read more →
SurveyGold application provides ease of migration, custom reports, and analytics. read more →
Vendor Support
Listen360 Customer Engagement Platform offers 24/7 support and multiple communication channels. read more →
SurveyGold application gives 24/7 support with limited email and phone support options. read more →
Segments and Industries
Listen360 Customer Engagement Platform primarily serves large enterprises and sectors like non-profits and health. read more →
SurveyGold application serves large enterprises and excels in apparel, education, and research. read more →
Operational Alignment
Listen360 Customer Engagement Platform supports diverse communication channels for large operations. read more →
SurveyGold application caters to mobile and offline operations in varied environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
