Overview: LimeSurvey and Customer Thermometer as Customer Feedback Management Category solutions.
LimeSurvey offers robust capabilities for rating, review management, and communication within large enterprises, focusing primarily on enhancing customer satisfaction. It suits industries like IT and government, with analytics and custom reports as core features and a wide range of support options. Customer Thermometer excels in feedback collection and helpdesk management across telecommunications and HR sectors. It features strong data handling and integration capabilities, with comprehensive support, favoring businesses looking to improve customer satisfaction and lifetime value.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.
LimeSurvey and Customer Thermometer: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
LimeSurvey facilitates sending and publishing communications, and excels at communication management and rating reviews. read more →
Customer Thermometer is strong in collecting feedback and helpdesk management, with capability in conversational surveys. read more →
Business Goals
LimeSurvey primarily targets improving customer satisfaction and acquiring customers for business growth. read more →
Customer Thermometer helps improve customer satisfaction and aims to acquire customers and improve lifetime value. read more →
Core Features
LimeSurvey's standout features include analytics and custom reports. It enhances operational insight through data imports and exports. read more →
Customer Thermometer offers AI-powered features and strong analytics, providing valuable insights through integration and custom reports. read more →
Vendor Support
LimeSurvey provides 24/7 support along with chat and phone options, accommodating varied support preferences. read more →
Customer Thermometer offers extensive support including 24/7 chat and phone assistance, ensuring users are well-supported. read more →
Segments and Industries
LimeSurvey is favored by large enterprises within IT and government industries. read more →
Customer Thermometer is used by the telecommunications sector and HR industries, catering to enterprise needs. read more →
Operational Alignment
LimeSurvey aligns with operational workflows of large enterprises, fitting well within IT and research environments. read more →
Customer Thermometer seamlessly integrates into businesses aiming for improved customer relations within telecommunications. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
