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Compare Khoros Communities vs Bettermode

Comparison Summary

This comparison report of Khoros Communities vs. Bettermode is based on a specific set of business needs and context. The comparison uses 1900 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Communities and Bettermode

Khoros Communities, Bettermode, Vanilla Forums, inSided community, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Communities covers Engagement Management, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Content Management, etc.

Bettermode focuses on Engagement Management with Social Media, Community Building, Content Management with Video, Knowledge Management with User Generated Content, etc.

"We believe the digital team should be rooted in service and content creation excellence. " - Kathryn Percy

"Tribe helped us create a user-friendly brand community with familiar design elements and customize it to serve various needs of our customers. " - Haley Chamberlain

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Communities

Focus area

Software Failure Risk

  • low

logo Bettermode

Focus area

Software Failure Risk

  • low

About

Online brand communities to create digital spaces for customers

A customizable community platform for businesses

Age

2018

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

51

56

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics

engaging on social media


helpdesk management


content publishing


knowledge management


communication management

sending & publishing communications



customer feedback management

measuring customer satisfaction



lifetime value management


campaign management


competitive intelligence


contact list management


sales document management

proposal & quote management

contract management


workflow management


training & onboarding


products & pricelist management


advocacy management


loyalty management

customise loyalty program



conversion management


rating and review management



sales review & feedback


relationship management



generation of new leads


community marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve internal communications

  • Enter new markets internationally or locally

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • social media

  • website

  • user generated content

  • video

  • offline

  • omnichannel

  • point of sale

  • mobile

  • promotions

  • blogs

  • chat

  • Slack

  • Facebook

  • review sites

  • Tripadvisor

  • on premises

  • See 13 more
  • social media

  • website

  • user generated content

  • video

  • offline

  • omnichannel

  • point of sale

  • mobile

  • promotions

  • blogs

  • chat

  • Slack

  • Facebook

  • review sites

  • Tripadvisor

  • on premises

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting