Comparison Summary
Introducing Intercom and WhatsApp
Intercom, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas WhatsApp, Evernote, Bitrix24, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
WhatsApp focuses on Communication Management with Chat, Contact List Management with Chat, Content Management with Chat, Advertisement with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete customer communications platform with bots, apps, product tours, and more
WhatsApp - Simple. Secure. Reliable messaging.
Age
2004
Financials
SERIES D
IPO
Business Need
Total Processes
(we found evidences for)
127
117
Total Goals
(we found evidences for)
18
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
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Launch new products
-
Improve internal communications
-
Scale best practices
-
Improve ROI
-
Enter new markets internationally or locally
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Establish thought leadership
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Build brand awareness
-
Grow market share
-
Improve efficiency
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Reduce bounce
-
Improve digital and social presence
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Improve consistency
-
Improve brand engagement
-
Increase customer life time value
-
Improve navigation
- See 15 more
-
Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Launch new products
-
Improve internal communications
-
Grow market share
-
Build brand awareness
-
Enter new markets internationally or locally
-
Improve digital and social presence
-
Improve brand engagement
-
Scale best practices
-
Improve ROI
-
Improve efficiency
-
Improve visibility
-
Establish thought leadership
-
Improve stakeholder relations
-
Increase average basket value
- See 14 more
Top Channels
Channels Used
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chat
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Whatsapp
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social media
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phone calls
-
Facebook
-
video
-
text SMS
-
mobile
-
website
-
offline
-
e-mail
-
promotions
-
user generated content
-
blogs
-
mobile app
-
Instagram
-
on premises
-
Twitter
-
mass media
-
display advertisement
-
Snapchat
-
games
-
Netflix
-
trade shows
-
movies
-
events
-
print media
-
coupons
-
point of sale
-
newspaper
-
support groups
-
Skype
-
Facebook page
-
newsletter
-
magazine
-
review sites
-
Amazon
-
LinkedIn
-
television
-
Pinterest
-
causes and charity
-
Slack
-
out of home
-
brochure
-
Youtube
-
Facebook at work
-
mobile ads
-
omnichannel
-
radio
- See 46 more
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chat
-
Whatsapp
-
social media
-
phone calls
-
Facebook
-
video
-
text SMS
-
mobile
-
website
-
offline
-
e-mail
-
promotions
-
user generated content
-
blogs
-
mobile app
-
Instagram
-
on premises
-
Twitter
-
mass media
-
display advertisement
-
Snapchat
-
games
-
Netflix
-
trade shows
-
movies
-
events
-
print media
-
coupons
-
point of sale
-
newspaper
-
support groups
-
Skype
-
Facebook page
-
newsletter
-
magazine
-
review sites
-
Amazon
-
LinkedIn
-
television
-
Pinterest
-
causes and charity
-
Slack
-
out of home
-
brochure
-
Youtube
-
Facebook at work
-
mobile ads
-
omnichannel
-
radio
- See 46 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
