inSided excels in telecommunications and IT services, offering robust community and content management for mid to large enterprises, with strong integration features and comprehensive support. PageUp, serving smaller businesses in sectors like accounting and education, focuses on training, social media management, and onboarding, providing analytics and strong data handling capabilities. For businesses in these industries seeking different aspects, inSided supports expansive customer engagement, whereas PageUp aids in efficient process management.
Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.
PageUp: PageUp is a talent management platform that optimizes recruitment, onboarding, learning, performance, and succession planning with people analytics. It automates tasks and provides user-friendly dashboards for HR, recruiters, and managers.
Top use cases: Gainsight Customer Communities (formerly Insided) vs PageUp
Use cases tied to Gainsight Customer Communities (formerly Insided) and PageUp from verified data sources. Click any use case for supporting evidences.
| Gainsight Customer Communities (formerly Insided) | PageUp |
|---|---|
Top Capabilities: Gainsight Customer Communities (formerly Insided) vs PageUp
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Gainsight Customer Communities (formerly Insided) vs PageUp
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs PageUp
Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and PageUp. Each product segments add up to 100%. Click any segment for supporting evidence.
| Gainsight Customer Communities (formerly Insided) | PageUp | |
|---|---|---|
| Key Capabilities Supported | inSided enhances engagement management and community building, which aligns well for companies needing to maintain active communication with their customer base. → | PageUp emphasizes training and onboarding and social media management, helping firms streamline employee development and social presence. → |
| Business Goals | inSided aids businesses in acquiring and engaging customers, making it ideal for those looking to foster strong relationships and enhance digital presence. → | PageUp supports companies aiming to scale best practices and improve ROI, which is beneficial for businesses expanding in new markets. → |
| Core Features | inSided's standout features include robust integration options and custom reporting, crucial for detailed tracking and performance measurement. → | PageUp offers extensive analytics and training tools, allowing for in-depth performance assessments and effective onboarding processes. → |
| Vendor Support | inSided provides a comprehensive support suite, including 24/7 assistance, catering to enterprises needing continuous client service. → | PageUp focuses on training and onboarding support, equipping businesses with essential guidance and help, albeit with limited round-the-clock service. → |
| Segments and Industries | inSided is predominantly used in telecommunications and IT services, fitting well with mid to large enterprises looking for advanced engagement tools. → | PageUp's user base includes small to medium enterprises in the accounting and education sectors, focusing on process and content management. → |
| Operational Alignment | inSided is designed to integrate into the workflows of larger operations, offering tools suited for complex customer and community management. → | PageUp fits well into operational environments that require efficient training and content workflows, suited for businesses looking to manage smaller-scale operations. → |
Gainsight Customer Communities (formerly Insided) and PageUp: Best activities based on customer satisfaction
Most deployed common Activities for Gainsight Customer Communities (formerly Insided) and PageUp
What makes Gainsight Customer Communities (formerly Insided) and PageUp ideal for Training & Onboarding?
"...Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly...." Peer review by Liza, Community Builder, Carrot LLC
"...They really have a pulse on what's going on in the Talent Acquisition/hiring/onboarding world...." Peer review by Jackie C, Compensation Analyst, Hospitality
What benefits does Gainsight Customer Communities (formerly Insided) and PageUp offer for Content Management?
"...- The cross-domain search enabling for users to search content throughout the eco-system: blog, help center, university......" Peer review by John M., Customer Experience Programme & Operations Manager
"...It s where you use personalised personalized content to capture candidate interest...." Stages of an effective recruitment funnel
Gainsight Customer Communities (formerly Insided) in Action: Unique Activities
How efficiently Does Gainsight Customer Communities (formerly Insided) manage your Engagement Management?
"...It is simple for them to search for relevant articles, questions, and ideas, and to interact with other customers who are dealing with similar issues...." Peer review by Administrator
What solutions does Gainsight Customer Communities (formerly Insided) provide for Helpdesk Management?
"...With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center, saving the company millions of euros...." Testimonial by Ruud Huigsloot, Customer Contact Innovation Manager, T-Mobile
What Are the key features of Gainsight Customer Communities (formerly Insided) for Knowledge Management?
"...A unique combination of online community and robust self-service knowledge base, the platform measurably increases engagement, while giving Customer Success teams more time for high-value contributions to the business...." Peer review
PageUp in Action: Unique Activities
How does PageUp address your Workflow Management Challenges?
"...Our customers love PageUp for its deep functionality and ability to be configured for a range of workflows and industries, all accompanied by outstanding customer service...." Peer review
Integrations
Ecosystem partners each product commonly connects with.
Gainsight Customer Communities (formerly Insided)
News
Latest Gainsight Customer Communities (formerly Insided) news
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
Latest PageUp news
PageUp Users Gain Access to Licensed Private Investigators Through CIChecked Integration - PR Newswire
PageUp has integrated CIChecked's investigative background screening into its talent acquisition platform, enhancing capabilities for users in healthcare, education, and government sectors. This integration allows seamless access to licensed investigators, real-time tracking, and industry-specific screening packages, improving the hiring process without leaving the PageUp platform. The integration is available immediately, with CIChecked offering setup and training support.