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Compare inSided vs Answerbase

Comparison Summary

For inSided vs Answerbase comparison, Our AI algorithm looked at 1967 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using inSided and Answerbase to solve their respective business needs.

Pros and cons of inSided and Answerbase

inSided is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as Answerbase is focused towards Engagement Management with Website and Knowledge Management with Website .

Both inSided and Answerbase are Knowledge Management software, peers recommend inSided for training & onboarding where as Answerbase is more known for engagement management and engaging and following up .

logo inSided

Focus area

inSided is better than Answerbase for

Software Failure Risk

  • medium

logo Answerbase

Focus area

Answerbase is better than inSided for

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Answerbase: Q&A Community and Support Software

Age

2011

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

26

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management


training & onboarding


searching for content


customer feedback management

measuring customer satisfaction


contact list management


community building


workflow management


products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management


follower management





generation of new leads


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Acquire customers

  • Increase sales & revenue

  • Increase customer life time value

  • Enhance customer relationships

  • Establish thought leadership

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 4 more

Top Channels

Channels Used

  • website

  • user generated content

  • blogs

  • support groups

  • phone calls

  • games

  • social media

  • Facebook

  • mobile

  • offline

  • point of sale

  • See 8 more
  • website

  • user generated content

  • blogs

  • support groups

  • phone calls

  • games

  • social media

  • Facebook

  • mobile

  • offline

  • point of sale

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting