Overview: IBM Maximo and Workiz as Field Service Management Category solutions.
IBM Maximo and Workiz are two field service management solutions with distinct strengths. IBM Maximo offers comprehensive capabilities in order management and performance analytics, making it suitable for large enterprises in utilities and IT services. Workiz focuses on sales communication and call management, appealing to small and medium-sized consumer services. Maximo excels with its robust support options, while Workiz shines with customer acquisition goals and straightforward communication channels.
IBM Maximo: IBM Maximo Application Suite offers asset management, monitoring, and predictive maintenance. It is available as managed SaaS or deployable on Red Hat OpenShift.
Workiz: Workiz helps over 100K field service professionals manage and schedule tasks efficiently. Field service pros gain a competitive edge using this software and app.
IBM Maximo and Workiz: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
IBM Maximo focuses on workflow, sales document, order, and performance management, ensuring processes streamline efficiently across operations. read more →
Workiz emphasizes sales call, recording, and communication management, catering to enhanced lead tracking and effective communication integration. read more →
Business Goals
IBM Maximo helps scale best practices and improve efficiency, enabling enterprises to maintain ROI and enhance customer experiences. read more →
Workiz facilitates acquiring customers and improving ROI, boosting internal communications and tightening customer relationships in a sales context. read more →
Core Features
Features robust analytics, compliance, and integration capabilities, together with custom reports, ensuring data-driven decision-making and easy migration. read more →
Workiz stands out with its strong custom reporting, integration capabilities, and accessible data management, focusing on communication-related analytics. read more →
Vendor Support
IBM Maximo provides round-the-clock support via chat, phone, and e-mail, offering comprehensive assistance for varied operational needs. read more →
Workiz offers 24/7 support mainly via phone and chat, simplifying support access for users with a focus on communication-based queries. read more →
Segments and Industries
IBM Maximo serves various sectors like utilities, oil & energy, and IT, predominantly used by small to large enterprises. read more →
Workiz predominantly attracts consumer services, construction, and healthcare industries, focusing on large enterprises with some presence in mid-markets. read more →
Operational Alignment
IBM Maximo is apt for complex operational scales, focusing on integration and analytics, aligning well with IT-heavy workflows. read more →
Workiz aligns with communication-centric workflows, emphasizing simplicity in operations for effective lead and sales tracking. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
IBM Maximo in Action: Unique Use Cases
What benefits does IBM Maximo offer for Workflow Management?
What makes IBM Maximo ideal for Order Management?
How efficiently Does IBM Maximo manage your Performance Management?
How does IBM Maximo address your Collaboration Challenges?
Workiz in Action: Unique Use Cases
Why is Workiz the best choice for Communication Management?
What benefits does Workiz offer for Lead Tracking?
What solutions does Workiz provide for Advertisement?
Alternatives
News
Latest IBM Maximo News
IBM, Oracle expand partnership to advance agentic AI, hybrid cloud - Evertiq
IBM is expanding its partnership with Oracle to make its watsonx Orchestrate AI agent offerings available on Oracle Cloud Infrastructure, enabling customers to build and manage AI agents across multi-agent, multi-system business processes and enhancing hybrid cloud and agentic AI capabilities.
Latest Workiz News
Workiz launches innovative Genius Answering to help transform field service management - PR Newswire
Workiz introduces Genius Answering to improve field service management.
