Overview: Genesys PureConnect and Arise as Contact Center Software Category solutions.
Genesys PureConnect excels in supporting dynamic contact center environments with a focus on sales call management, helpdesk solutions, and extensive call recording options. It's tailored for mid-market enterprises and prioritizes enhancing customer relationships and efficiency. Meanwhile, Arise emphasizes digital presence and brand engagement, frequently utilized in small to large enterprises, particularly within financial services. With unique features like trade show marketing capabilities, Arise targets users looking for enhanced digital interaction and product launches.
Genesys PureConnect: Genesys PureConnect™ is an all-in-one omnichannel contact center solution for cloud and on-premises markets. It integrates call center software with various communication channels and CRM systems for better customer response.
Arise: Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.
Genesys PureConnect and Arise: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Genesys PureConnect facilitates sales call management, effective helpdesk solutions, and comprehensive call recording. read more →
Arise supports helpdesk management, engagement management, and unique capabilities like trade show marketing. read more →
Business Goals
Genesys PureConnect aims to enhance customer relationships and improve operational efficiency. read more →
Arise focuses on improving digital and social presence and boosting brand engagement. read more →
Core Features
Genesys PureConnect boasts robust security, compliance integration, and versatile analytics tools. read more →
Arise offers strong training, security features, and promotes digital brand development. read more →
Vendor Support
Genesys PureConnect provides extensive 24/7 support via phone, email, and chat. read more →
Arise extends 24/7 support with added emphasis on training and onboarding assistance. read more →
Segments and Industries
Genesys PureConnect serves mid-market and enterprise sectors, spanning diverse industries including telecommunications. read more →
Arise is utilized within small to large enterprises, particularly in financial services. read more →
Operational Alignment
Genesys PureConnect integrates smoothly into complex operational workflows, suitable for mid to large-scale businesses. read more →
Arise fits well for businesses emphasizing digital strategies and brand growth, aligning with enterprises focused on innovative marketing. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Genesys PureConnect in Action: Unique Use Cases
How can Genesys PureConnect optimize your Conference Call Management Workflow?
Arise in Action: Unique Use Cases
How efficiently Does Arise manage your Helpdesk Management?
Why is Arise the best choice for Engagement Management?
How can Arise optimize your Contact List Management Workflow?
What benefits does Arise offer for Training & Onboarding?
Alternatives
News
Latest Genesys PureConnect News
Genesys Cloud integration enhances guest experiences at IHG
IHG Hotels & Resorts has selected Genesys Cloud to enhance its global guest booking experience. By deploying the Genesys Cloud platform, IHG aims to deliver more personalized, AI-powered customer interactions across its contact centers. This move supports IHGs digital transformation and commitment to improving customer service in the hospitality sector.
Latest Arise News
Protecting a Luxury Brand from Rising Fraud with Arise Shield
A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.
