Overview: Genesys PureConnect and 8x8 Business Phone as Contact Center Software Category solutions.
Genesys PureConnect excels in managing sales calls and enhancing customer relationships, making it a robust choice for mid to large enterprises in telecommunications and healthcare. 8x8 Business Phone focuses more on internal communications and collaboration, catering primarily to large enterprises in IT and management consulting. While both offer strong features and vendor support, their key differences lie in their user segments and industry preferences.
Genesys PureConnect: Genesys PureConnect™ is an all-in-one omnichannel contact center solution for cloud and on-premises markets. It integrates call center software with various communication channels and CRM systems for better customer response.
8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Genesys PureConnect and 8x8 Business Phone: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Genesys PureConnect facilitates sales call management and helpdesk management, aligning with businesses focused on customer interactions and support. read more →
8x8 Business Phone supports collaboration and communication management, beneficial for teams focusing on internal communications. read more →
Business Goals
Genesys PureConnect aims to enhance customer relationships and acquire new customers, resonating with organizations aiming to improve customer service. read more →
8x8 Business Phone enhances internal communications and helps in customer acquisition, which fits companies seeking structured team interactions. read more →
Core Features
Standout features of Genesys PureConnect include compliance, integration, and custom reports, which cater to users requiring robust data management. read more →
8x8 Business Phone offers compliance and data export features, meeting needs for secure communication and data handling. read more →
Vendor Support
Genesys PureConnect offers 24/7 support and multiple channels like phone and chat, suitable for users needing constant assistance. read more →
8x8 Business Phone provides extensive phone support and 24/7 service, supporting enterprises requiring reliable vendor access. read more →
Segments and Industries
Genesys PureConnect caters to mid-market and enterprise segments, with prominent use in telecommunications and healthcare industries. read more →
8x8 Business Phone mainly serves large enterprises, predominantly in IT, consulting, and software sectors. read more →
Operational Alignment
Genesys PureConnect is designed for various scales, emphasizing engaging customer interactions and enhancing communication channels. read more →
8x8 Business Phone fits into workflows focused on communication efficiency and collaboration within large organizations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Genesys PureConnect in Action: Unique Use Cases
What makes Genesys PureConnect ideal for Helpdesk Management?
How does Genesys PureConnect address your Engagement Management Challenges?
What makes Genesys PureConnect ideal for Conference Call Management?
How efficiently Does Genesys PureConnect manage your Contact List Management?
8x8 Business Phone in Action: Unique Use Cases
What solutions does 8x8 Business Phone provide for Collaboration?
Why is 8x8 Business Phone the best choice for Communication Management?
Alternatives
News
Latest Genesys PureConnect News
Genesys Recognized in Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms
Genesys is recognized as a Strong Performer in the 2024 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI Platforms, with high ratings for its AI capabilities in enhancing customer and employee experiences.
Latest 8x8 Business Phone News
8x8 bags SBR International Business Awards 2025 for CPaaS solution | Singapore Business Review
8x8 won the SBR International Business Awards 2025 for its CPaaS solution, recognizing its excellence in the industry.
