Overview: Genesys Cloud EX and Qwaiting as Customer Experience Management Category solutions.
Genesys Cloud EX: Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
Qwaiting: Qwaiting is a queue management system used to manage customer flow and reduce waiting times. It helps build strong relationships across various industries with efficient queuing software.
Genesys Cloud EX and Qwaiting: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
Genesys Cloud EX in Action: Unique Use Cases
Why is Genesys Cloud EX the best choice for Engagement Management?
What solutions does Genesys Cloud EX provide for Contact List Management?
What solutions does Genesys Cloud EX provide for Collaboration?
Qwaiting in Action: Unique Use Cases
Why is Qwaiting the best choice for Customer Feedback Management?
News
Latest Genesys Cloud EX news
Genesys Chief Product Officer Olivier Jouve to Retire and Join Board of ...
Genesys announced the retirement of Chief Product Officer Olivier Jouve, who will join the Board of Managers. Glenn Nethercutt is promoted to Executive Vice President and CTO, while Mike Szilagyi becomes General Manager, SVP, Head of Product. These changes are part of a planned leadership transition to advance Genesys' AI strategy.
Latest Qwaiting news
Qwaiting Launches Smart Queue System for CSR to Bring Speed, Transparency, and Dignity to Public Services
Qwaiting has launched a Smart Queue System designed to enhance public service delivery through improved citizen flow and reduced wait times. The system includes features like virtual check-ins, scheduled appointments, and real-time crowd monitoring, aiming to transform CSR initiatives by providing structured and dignified service experiences.
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