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Compare Freshsales vs Pipeline CRM

Comparison Summary

This comparison report of Freshsales vs. Pipeline CRM is based on a specific set of business needs and context. The comparison uses 15214 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshsales and Pipeline CRM

Freshsales, Pipeline CRM, Agile CRM, Pipedrive, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshsales covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.

Pipeline CRM focuses on Engagement Management, Lead Tracking with E-Mail, Communication Management with E-Mail, Contact List Management, etc.

"Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier. " - Pradeep K

"Last year, we welcomed around 200 new customers each month. Pipeline CRM has been essential to managing this rapid growth efficiently and keeping the customers we get. We've experienced a 25-30% increase in productivity since we started using the pl...atform. " - Blake Stoudt

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshsales

Focus area

Freshsales is better than Pipeline CRM for

Software Failure Risk

  • medium

logo Pipeline CRM

Focus area

Pipeline CRM is better than Freshsales for

Software Failure Risk

  • medium

About

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Sales Pipeline Enablement Platform

Age

2010

2006

Financials

SERIES H

SERIES A

Business Need

Total Processes
(we found evidences for)

107

98

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


communication management

tracking & monitoring communications

sending & publishing communications




contact list management

creating contact list




generation of new leads


sales call management

meeting management



conversion management


lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic


training & onboarding


pipeline management


campaign management

campaign monitoring

campaign analytics






sales document management

proposal & quote management

contract management


promotion management


discount management



social media management

social media analytics


relationship management


business development



customer feedback management

measuring customer satisfaction

measuring net promoter score


account management


products & pricelist management


follower management



performance management








customer case management


segmentation and targeting


relationship marketing



knowledge management


rating and review management



competitive intelligence




lifetime value management


opportunity management


revenue cycle management


sales review & feedback


loyalty management



content management

searching for content


database marketing



conference call management


touchpoint management



calendar management


billing and invoice management



motivation management


channel management




category management


personalized marketing



subscription management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Improve visibility

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • See 10 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve stakeholder relations

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve navigation

  • Improve visibility

  • Shorten ramp up time

  • Establish thought leadership

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • website

  • mobile app

  • offline

  • on premises

  • point of sale

  • video

  • user generated content

  • blogs

  • chat

  • social media

  • LinkedIn

  • trade shows

  • events

  • Slack

  • text SMS

  • print media

  • magazine

  • Facebook

  • promotions

  • review sites

  • Amazon

  • display advertisement

  • games

  • See 23 more
  • e-mail

  • phone calls

  • mobile

  • website

  • mobile app

  • offline

  • on premises

  • point of sale

  • video

  • user generated content

  • blogs

  • chat

  • social media

  • LinkedIn

  • trade shows

  • events

  • Slack

  • text SMS

  • print media

  • magazine

  • Facebook

  • promotions

  • review sites

  • Amazon

  • display advertisement

  • games

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting