Forsta (formerly Confirmit) and LimeSurvey, An In-Depth Comparison 2026

Comparison Summary

Forsta and LimeSurvey both offer solutions for Customer Feedback Management but cater to different needs. Forsta focuses on comprehensive feedback analytics and market surveys, making it appealing for large organizations wanting detailed insights and robust analytics. LimeSurvey, on the other hand, is geared towards simpler tasks like communications and feedback collection, suitable for smaller businesses or those in specialized industries. Each product's support options also reflect their target customers' needs, with Forsta providing extensive 24/7 support and LimeSurvey offering basic around-the-clock assistance.

Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.

Forsta (formerly Confirmit) LimeSurvey
Key Capabilities Supported Forsta excels in market research, with a unique focus on engaging conversational surveys and effective feedback collection. It supports campaign and social media management efficiently. → LimeSurvey is designed for sending communications and managing feedback with simplicity. It focuses on communication management and rating as well as review handling. →
Business Goals Forsta aids businesses in improving customer satisfaction and boosting ROI. It is adept at assisting companies entering new markets and scaling best practices. → LimeSurvey helps improve customer satisfaction and acquire customers, making it suitable for businesses focusing on basic feedback management. →
Core Features Forsta stands out with its analytics capabilities and provides extensive custom reporting. It ensures compliance and offers advanced integration options. → LimeSurvey's custom reports and analytics features are notable, making it practical for data management with security-focused capabilities. →
Vendor Support Forsta offers comprehensive 24/7 support, including phone and chat, reflecting the needs of its enterprise-level clientele. → LimeSurvey provides essential 24/7 support, reflecting its suitability for smaller scale operations with simpler support needs. →
Segments and Industries Forsta predominantly serves enterprises across research and management consulting sectors, demonstrating its strength in handling complex data environments. → LimeSurvey is used by government administrations and IT services, suitable for users who require straightforward feedback solutions. →
Operational Alignment Forsta integrates well into large-scale operations, designed to handle extensive and complex surveys with ease across various industries. → LimeSurvey aligns with simpler operations, catering to businesses needing straightforward solutions without complex integration demands. →

Forsta (formerly Confirmit) and LimeSurvey: Best activities based on customer satisfaction

Forsta (formerly Confirmit) in Action: Unique Activities

How does Forsta (formerly Confirmit) address your Market Research Challenges?
Confirmit Horizons is a market research platform that enables businesses to collect, analyze and manage customer, market, and employee data. This platform provides a range of data collection modes and panel management capabilities, which help research agencies standardize their processes and reduce overall costs. However, Confirmit Horizons is primarily designed for market research and customer satisfaction, which can limit its effectiveness for other research needs.
"...We used CI to program screening questionnaires and criteria for market research purposes This program will cover just about all of your research needs from data gathering to data analysis...." Peer review by Salah K., Research
What benefits does Forsta (formerly Confirmit) offer for Collecting Feedback?
Confirmit Horizons is a feedback management platform that assists businesses in gathering and analyzing customer and employee feedback. The platform enables businesses to create surveys, collect responses, and measure customer satisfaction. The platform's limitations include challenges in implementing organizational surveys due to its primary focus on market research and customer satisfaction.
"...Our primary objective is to measure customer satisfaction with our service interactions...." Peer review by Administrator
How can Forsta (formerly Confirmit) optimize your Engaging Conversational Surveys Workflow?
Confirmit Horizons enables the creation of engaging conversational surveys. nThe platform provides a range of functionalities to increase response rates, including multimedia content, innovative question types, and a variety of feedback techniques. nThese capabilities help organizations collect insights and foster a culture of engagement.
"...All employees, in-stores and corporate, have access to the data and are engaged in the program...." Peer review by Tony Vietti, Enterprise NPS Operations Manager, Best Buy
What Are the key features of Forsta (formerly Confirmit) for Campaign Management?
Confirmit Horizons is a software platform used to create and manage customer experience, employee feedback, and market research programs. The platform allows for centralized management of surveys and data, enabling the analysis of insights to improve customer engagement and business outcomes.
"...Our program allows senior management to have high level KPIs while also providing client-level actionable insights...." Peer review by Harmeen Birk, Founder, Zenkai Consulting
How does Forsta (formerly Confirmit) address your Social Media Management Challenges?
Confirmit Horizons provides social media management capabilities that capture and analyze social media data. It integrates with survey solutions to offer a comprehensive feedback platform. This allows users to analyze both solicited and unsolicited feedback from various channels, including social media.
"...The reporting tool needs to work in order to tie into the authoring portion more seamlessly and provide end clients with more user friendly reporting and analytical solutions...." Peer review by Adams L, Confirmit Programmer, Research

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

Forsta (formerly Confirmit) LimeSurvey
Peer score 4.3 4.4
Peer insights 1356 552
Top industries
Research 54.0%
Management Consulting 14.0%
Information Technology And Services 7.0%
Information Technology And Services 30.0%
Research 11.0%
Government Administration 8.0%
SMB and Mid-Market 64.0% 61.0%
Enterprise 36.0% 39.0%

Integrations

Ecosystem partners each product commonly connects with.

Forsta (formerly Confirmit)

Brandwatch Audiences
4.0
Voxpopme
4.0
Brandwatch Consumer Research
4.2
BHN Rewards
4.8
Infobip
4.3
Contentsquare
4.7

News

Latest Forsta (formerly Confirmit) news

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.

17/05/2026 - source