Overview: Forsta (formerly Confirmit) and LimeSurvey as Customer Feedback Management Category solutions.
Forsta and LimeSurvey both offer solutions for Customer Feedback Management but cater to different needs. Forsta focuses on comprehensive feedback analytics and market surveys, making it appealing for large organizations wanting detailed insights and robust analytics. LimeSurvey, on the other hand, is geared towards simpler tasks like communications and feedback collection, suitable for smaller businesses or those in specialized industries. Each product's support options also reflect their target customers' needs, with Forsta providing extensive 24/7 support and LimeSurvey offering basic around-the-clock assistance.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
LimeSurvey: LimeSurvey is a free, open-source online survey tool for quickly creating questionnaires, polls, and surveys. It is designed to be easy to use.
Forsta (formerly Confirmit) and LimeSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta excels in market research, with a unique focus on engaging conversational surveys and effective feedback collection. It supports campaign and social media management efficiently. read more →
LimeSurvey is designed for sending communications and managing feedback with simplicity. It focuses on communication management and rating as well as review handling. read more →
Business Goals
Forsta aids businesses in improving customer satisfaction and boosting ROI. It is adept at assisting companies entering new markets and scaling best practices. read more →
LimeSurvey helps improve customer satisfaction and acquire customers, making it suitable for businesses focusing on basic feedback management. read more →
Core Features
Forsta stands out with its analytics capabilities and provides extensive custom reporting. It ensures compliance and offers advanced integration options. read more →
LimeSurvey's custom reports and analytics features are notable, making it practical for data management with security-focused capabilities. read more →
Vendor Support
Forsta offers comprehensive 24/7 support, including phone and chat, reflecting the needs of its enterprise-level clientele. read more →
LimeSurvey provides essential 24/7 support, reflecting its suitability for smaller scale operations with simpler support needs. read more →
Segments and Industries
Forsta predominantly serves enterprises across research and management consulting sectors, demonstrating its strength in handling complex data environments. read more →
LimeSurvey is used by government administrations and IT services, suitable for users who require straightforward feedback solutions. read more →
Operational Alignment
Forsta integrates well into large-scale operations, designed to handle extensive and complex surveys with ease across various industries. read more →
LimeSurvey aligns with simpler operations, catering to businesses needing straightforward solutions without complex integration demands. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
How does Forsta (formerly Confirmit) address your Market Research Challenges?
How does Forsta (formerly Confirmit) facilitate Collecting Feedback?
How does Forsta (formerly Confirmit) address your Engaging Conversational Surveys Challenges?
What makes Forsta (formerly Confirmit) ideal for Campaign Management?
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How does Forsta (formerly Confirmit) facilitate Social Media Management?