Overview: Forsta (formerly Confirmit) and CustomerCount as Customer Feedback Management Category solutions.
Forsta and CustomerCount are both customer feedback management tools with distinct features tailored to different user needs. Forsta excels in market research and is deeply embedded in industries like Research and IT, offering strong analytics and compliance features. CustomerCount focuses on feedback collection and customer engagement, serving primarily mid-market and hospitality sectors with robust promotional channels. Both offer 24/7 support, but Forsta provides greater enterprise focus, making it suitable for large-scale operations.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
CustomerCount: CustomerCount is a flexible online customer feedback management system providing intuitive real-time reporting and fast turnaround on updates. Key features include survey design, real-time alerts, CRM integration, and text analytics.
Forsta (formerly Confirmit) and CustomerCount: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta supports extensive market research and feedback collection, aligning with enterprises looking to dive deep into customer insights. read more →
CustomerCount focuses heavily on collecting feedback and engaging surveys, appealing to those prioritizing customer interaction. read more →
Business Goals
Forsta aims at improving customer satisfaction and expanding into new markets, ideal for companies seeking global reach. read more →
CustomerCount helps in improving stakeholder relations and efficiency, catering well to businesses focused on refining internal processes. read more →
Core Features
Forsta boasts strong analytics and custom reporting, fitting companies needing detailed data insights. read more →
CustomerCount highlights its integration and security features, attracting businesses prioritizing data protection and seamless connectivity. read more →
Vendor Support
Forsta offers comprehensive 24/7 support and multiple communication channels, suitable for reliable, around-the-clock assistance. read more →
CustomerCount also provides 24/7 support but with fewer supplementary interaction channels, sufficient for basic support needs. read more →
Segments and Industries
Forsta is utilized by enterprise-level clients primarily within the research and IT sectors, proving its capacity for large-scale data processing. read more →
CustomerCount serves mid-market and hospitality industries, catering to companies that focus on guest feedback and loyalty management. read more →
Operational Alignment
Forsta fits seamlessly into enterprise operations, supporting complex, large-scale businesses. read more →
CustomerCount aligns well with mid-sized operations, designed for companies needing effective customer engagement strategies. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What makes Forsta (formerly Confirmit) ideal for Market Research?
How does Forsta (formerly Confirmit) address your Campaign Management Challenges?
CustomerCount in Action: Unique Use Cases
What makes CustomerCount ideal for Collecting Feedback?
What makes CustomerCount ideal for Engaging Conversational Surveys?
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
Latest CustomerCount News
Mobius VP Announces Technology Partnership with Metabrands
Mobius VP announces a technology partnership with Metabrands, focusing on online customer feedback tools and solutions like survey design, CRM integration, and text analytics.
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