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Compare Discourse vs Salesforce Community Cloud

Comparison Summary

For Discourse vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1413 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Discourse and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Discourse and Salesforce Community Cloud

Discourse is more suited to businesses that require Engagement Management with User Generated Content and Community Building with Social Media where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo Discourse

Focus area

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Software Failure Risk

  • low

About

Discourse - 100% open source discussion platform

Online Community Software - Salesforce.com

Age

1999

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

31

50

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


community building



communication management

sending & publishing communications



knowledge management


workflow management


social media management

social media analytics


sales document management

proposal & quote management


content management


customer feedback management


products & pricelist management


training & onboarding


helpdesk management


contact list management


customer case management



relationship management


conversion management


loyalty management



opportunity management


competitive intelligence


rating and review management





Top Goals

Goals Achieved

  • Scale best practices

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting