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Compare CRMdesk vs osTicket

Failure Risk Guidance Security Report ?

Failure Risk for CRMdesk medium Failure Risk for osTicket medium
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Comparison Summary

For CRMdesk vs osTicket comparison, Our AI algorithm looked at 1381 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CRMdesk and osTicket to solve their respective business needs.

Pros and cons of CRMdesk and osTicket

CRMdesk is more suited to businesses that require Helpdesk Management with Social Media and Knowledge Management with User Generated Content where as osTicket is focused towards Helpdesk Management with Phone Calls and Knowledge Management with E-Mail .

logo CRMdesk

Focus area

Software Failure Risk

  • medium

logo osTicket

Focus area

Software Failure Risk

  • medium

About

CRMdesk: Online Customer Support - Web Based Help Desk ...

osTicket | Customize the data collected from users ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

21

Total Goals
(we found evidences for)

3

2

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (64)

Read Reviews (97)

knowledge management

Read Reviews (15)

Read Reviews (20)

customer feedback management

Read Reviews (13)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (0)

engagement management

Read Reviews (11)

Read Reviews (2)

engaging and following up

Read Reviews (6)

Read Reviews (1)

contact list management

Read Reviews (8)

Read Reviews (1)

contacts history

Read Reviews (4)

Read Reviews (0)

tracking contacts

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (8)

Read Reviews (1)

sales document management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

contract management

Read Reviews (3)

Read Reviews (1)

communication management

Read Reviews (5)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (2)

sending & publishing communications

Read Reviews (2)

Read Reviews (7)

relationship management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • Twitter

  • Facebook

  • offline

  • on premises

  • See 5 more

  • e-mail

  • phone calls

  • social media

  • website

  • Twitter

  • Facebook

  • offline

  • on premises

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting