ConnectWise Automate vs. RaveCapture (formerly TrustSpot): Comparing Best Reviews and Reputation Solutions 2026

Overview: ConnectWise Automate and RaveCapture (formerly TrustSpot) as Reviews and Reputation Category solutions.

ConnectWise Automate caters to diverse business functionalities, offering solutions like helpdesk management and workflow optimization. It serves large enterprises and industries like IT services extensively. In contrast, RaveCapture specializes in managing online reputation through social media and customer feedback, targeting smaller sectors such as automotive and fashion. Both tools provide 24/7 vendor support, but ConnectWise stands out in integrating with other systems, while RaveCapture excels in social media engagement.

ConnectWise Automate: ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

RaveCapture (formerly TrustSpot): Trustspot, the #1 tool for sharing real customer experiences with visual content, boasts 36% higher conversions. Start sharing real visual customer experiences today.

Top use cases: ConnectWise Automate vs RaveCapture (formerly TrustSpot)

Use cases tied to ConnectWise Automate and RaveCapture (formerly TrustSpot) from verified data sources. Click any use case for supporting evidences.

ConnectWise Automate RaveCapture (formerly TrustSpot)

Top Capabilities: ConnectWise Automate vs RaveCapture (formerly TrustSpot)

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

ConnectWise Automate
Shared
RaveCapture (formerly TrustSpot)
Shared by both · Topics
ConnectWise Automate only
RaveCapture (formerly TrustSpot) only

Deployed Industries: ConnectWise Automate vs RaveCapture (formerly TrustSpot)

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

ConnectWise Automate
Shared
RaveCapture (formerly TrustSpot)
Shared by both · Industries
ConnectWise Automate only
RaveCapture (formerly TrustSpot) only

Deployed Market Segments: ConnectWise Automate vs RaveCapture (formerly TrustSpot)

Share of peer evidence by company size for ConnectWise Automate and RaveCapture (formerly TrustSpot). Each product segments add up to 100%. Click any segment for supporting evidence.

ConnectWise Automate 100%
RaveCapture (formerly TrustSpot) 100%
ConnectWise Automate RaveCapture (formerly TrustSpot)
Key Capabilities Supported ConnectWise Automate supports helpdesk management and sales document management, aligning with the operational needs of large enterprises. → RaveCapture offers rating and review management, focusing on social media engagement and customer feedback, ideal for dynamic consumer interaction. →
Business Goals ConnectWise Automate aims to help businesses acquire customers and scale best practices to boost sales and revenue. → RaveCapture focuses on acquiring customers and increasing sales, while enhancing customer relationships and brand engagement. →
Core Features ConnectWise Automate shines with integration capabilities and custom reports, essential for data-driven insights. → RaveCapture stands out with AI-powered features and social media integrations, facilitating detailed customer engagement analytics. →
Vendor Support ConnectWise Automate provides comprehensive 24/7 support with multiple channels including email and phone. → RaveCapture offers versatile 24/7 support, albeit with fewer channels, reflecting a leaner operational need. →
Segments and Industries ConnectWise Automate predominantly serves large enterprises in IT, healthcare, and transportation industries. → RaveCapture targets smaller segments, excelling in industries like automotive and media production. →
Operational Alignment ConnectWise Automate integrates well with large-scale operations, optimizing enterprise-level workflows. → RaveCapture is well-aligned for smaller operations, focusing on boosting social engagement and customer interactions. →
lightning

Applying your context and needs changes the comparison

ConnectWise Automate and RaveCapture (formerly TrustSpot): Best activities based on customer satisfaction

ConnectWise Automate in Action: Unique Activities

How can ConnectWise Automate enhance your Helpdesk Management process?
ConnectWise Automate helps manage client computer systems and provides a central hub for IT support. It includes features for managing tickets, organizing tasks, and remotely controlling client devices. ConnectWise Automate assists IT professionals in providing efficient support for multiple locations.
"...It has become an essential tool for supporting our Service Desk operations and proactive maintenance to our clients...." Peer review by Carson Hagan, ITILv3, Director of Managed Services, LightWire, Inc
Why is ConnectWise Automate the best choice for Knowledge Management?
ConnectWise Automate has a robust knowledge base that allows users to find information quickly. nThe knowledge base is extensive and contains a wide range of articles. nWhile the knowledge base is generally up-to-date, some articles may not be relevant to the latest versions.
"...They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast...." Peer review by Verified User, Engineer in Information Technology, Information Technology and Services
What solutions does ConnectWise Automate provide for Workflow Management?
ConnectWise Automate manages workflows for various business functions, including marketing, service delivery, billing, and sales. This system streamlines processes and enforces consistent workflows. However, configuring and managing complex workflows can be challenging.
"...Enforces consistent workflows (once the are configured)...." Peer review by Director in Information Technology
How can ConnectWise Automate optimize your Training & Onboarding Workflow?
ConnectWise Automate provides comprehensive training and onboarding resources, including online learning modules, a user community forum, and dedicated product-based Universities. The onboarding process is extensive and includes automated features that simplify client onboarding. However, the user interface could be more user-friendly.
"...The primary uses are patch management, VMware management, automation, client onboarding, cybersecurity solutions deployment, reporting data, and tight integration with our PSA, ConnectWise Manage...." Peer review by Todd Swartzman, VP Operations, Realtime, LLC

RaveCapture (formerly TrustSpot) in Action: Unique Activities

What solutions does RaveCapture (formerly TrustSpot) provide for Rating And Review Management?
The platform helps businesses gather reviews, videos, pictures, and questions from customers. It also helps display these reviews on websites and social media. Businesses can use the collected reviews to improve their online presence and attract new customers. The platform is limited in its integration with Google Ads.
"...Since authenticity & social proof are the pillars of consumer trust online, TrustSpot provides brands with a comprehensive solution to capture ratings & reviews, video testimonials, photos, social experiences, product Q&A and more...." Peer review
How can RaveCapture (formerly TrustSpot) enhance your Customer Feedback Management process?
TrustSpot offers a platform to collect and manage customer feedback. This platform allows you to conduct surveys and gather customer reviews, including Net Promoter Scores. Users can easily track and organize customer feedback by using tags and categories.
"...Make it easy for customers to give feedback with In-Email Review Requests...." Integrate Shopify with TrustSpot
What solutions does RaveCapture (formerly TrustSpot) provide for Social Media Management?
The tool helps businesses share customer reviews on social media platforms like Facebook, Twitter, and LinkedIn. It allows businesses to collect and display customer photos on their website and social media. The tool also provides reporting and analytics to track review trends and measure business performance.
"...We described our use case and they invested in upgrades to their existing coupon system, to reward our users for attaching images to their reviews and then sharing them on social media. ..." PointsPrizes increased their conversion rate by over 44%
How can RaveCapture (formerly TrustSpot) optimize your Engagement Management Workflow?
TrustSpot helps businesses encourage customer feedback. This platform provides tools to manage customer interactions and build community. These features help companies increase customer loyalty.
"...Engage & Manage. ..." TrustSpot
Why is RaveCapture (formerly TrustSpot) the best choice for Communication Management?
TrustSpot helps businesses manage communication related to customer reviews. The platform tracks email review requests and response rates. TrustSpot also allows businesses to display customer reviews on their website and social media.
"...Alpine Rings increased their publishable reviews with TrustSpot. ..." See What TrustSpot Has Done for Businesses Like Yours

News

Latest ConnectWise Automate news

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

06/09/2026 - source