Overview: Clicktools and Toluna Start as Customer Feedback Management Category solutions.
Clicktools excels in integrating with large-scale operations, appealing to software and IT sectors with its focus on feedback collection and customer satisfaction. Toluna Start, geared towards market research, enhances brand exposure through comprehensive analytics, appealing to marketing and advertising. Its diverse survey capabilities address both feedback and social media, aligning well with diverse industries needing in-depth insights.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Toluna Start: Toluna-start offers real-time market research and consumer insights through automated solutions. Study design, integrated survey respondents, and reporting dashboards are included.
Clicktools and Toluna Start: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Clicktools specializes in feedback collection, CSAT measurement, engagement through conversational surveys, and managing social media and telemarketing. read more →
Toluna Start supports engaging surveys, feedback collection, social media management, and market research, making it a comprehensive tool for varied insights. read more →
Business Goals
Clicktools assists in enhancing customer satisfaction and employee experience, crucial for organizations aspiring to lead in service delivery. read more →
Toluna Start aligns with goals such as brand awareness, customer acquisition, and international market entry, suiting businesses aiming to expand reach. read more →
Core Features
Key features of Clicktools include seamless integration, custom reports, and data handling capabilities, fundamental for enterprises managing vast data. read more →
Toluna Start offers robust analytics, custom reports, and flexible data management to support dynamic marketing and product experience strategies. read more →
Vendor Support
Clicktools offers extensive 24/7 support, chat, email, and phone support, reflecting its solution complexity and enterprise demands. read more →
Toluna Start provides 24/7 support with additional limited chat, email, and phone assistance, catering to diverse operational workflows. read more →
Segments and Industries
Clicktools is favored by enterprises and medium to large businesses, predominantly in software and healthcare industries. read more →
Toluna Start is utilized by large enterprises and mid-market businesses, especially within marketing, advertising, and consumer goods sectors. read more →
Operational Alignment
Clicktools integrates well into enterprise workflows, offering solutions suitable for complex and extensive IT infrastructure needs. read more →
The design of Toluna Start accommodates businesses in diverse markets, reflecting its adaptability to changing consumer and market research demands. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Clicktools in Action: Unique Use Cases
How efficiently Does Clicktools manage your Collecting Feedback?
Toluna Start in Action: Unique Use Cases
How efficiently Does Toluna Start manage your Engaging Conversational Surveys?
What makes Toluna Start ideal for Market Research?
How does Toluna Start facilitate Advertisement?
News
Latest Clicktools News
ENPAY Shumen plant goes live on SAP S/4HANA - Transformers Magazine
ENPAY's Shumen plant has successfully implemented SAP S/4HANA, enhancing its digital operations. The deployment of SAP's enterprise resource planning solution aims to streamline manufacturing processes and improve efficiency in the transformer industry.
Latest Toluna Start News
Toluna Announces the Sale of Precision Sample to ACKWEST Group | Business Wire
Toluna sold Precision Sample to ACKWEST Group to focus on enterprise growth and enhance its data solutions.
