Clicktools and CustomerCount both offer robust solutions for customer feedback management, focusing on survey capabilities and analytics. Clicktools appeals to a broad range of industries, particularly software and IT, with its comprehensive integration options. Meanwhile, CustomerCount caters to hospitality and marketing sectors, emphasizing stakeholder relations and AI features. Both provide critical feedback collection and reporting functionalities, but their support channels and user segments differ, impacting user experience and operational fit.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
CustomerCount: CustomerCount is a flexible online customer feedback management system providing intuitive real-time reporting and fast turnaround on updates. Key features include survey design, real-time alerts, CRM integration, and text analytics.
| Clicktools | CustomerCount | |
|---|---|---|
| Key Capabilities Supported | Clicktools excels at collecting feedback and measuring customer satisfaction, offering conversational surveys and net promoter score metrics aligned with enterprise needs. → | CustomerCount supports feedback collection and loyalty management, focusing on net promoter scores and stakeholder engagement, appealing to hospitality and advertising sectors. → |
| Business Goals | Clicktools helps businesses enhance customer satisfaction and operational efficiency, aligning with strategic objectives through integrated solutions. → | CustomerCount targets improving customer satisfaction and sales revenue, facilitating growth in stakeholder relations and product experiences. → |
| Core Features | Key features of Clicktools include easy migration, extensive integrations, and robust custom reports, catering to diverse analytics and data needs. → | CustomerCount stands out with its AI-powered analytics, security features, and custom reporting capabilities, optimizing for product experience improvement. → |
| Vendor Support | Clicktools offers comprehensive support with 24/7 availability and multiple channels including phone and chat, ensuring high accessibility for enterprises. → | Vendor support from CustomerCount focuses on 24/7 service, yet is limited in communication methods, primarily utilizing email. → |
| Segments and Industries | Clicktools is popular among a wide range of industries, notably computer software and IT services, serving large and mid-sized enterprises effectively. → | CustomerCount predominantly serves the hospitality and marketing industries, with a focus on mid-market companies seeking growth in client relationships. → |
| Operational Alignment | Clicktools integrates seamlessly into complex workflows of large businesses, leveraging detailed feedback mechanisms and robust analytics. → | CustomerCount fits well in structured environments within hospitality and marketing, focusing on enhancing customer interactions and using AI insights. → |
Applying your context and needs changes the comparison
Clicktools and CustomerCount: Best activities based on customer satisfaction
Most deployed common Activities for Clicktools and CustomerCount
How does Clicktools and CustomerCount facilitate Collecting Feedback?
"...Hidden Questions - Since we are mostly surveying our customers, we use Clicktools Hidden question fields to improve the survey experience...." Peer review by Katie Meeker, Senior Customer Marketing Manager, iCIMS
"...Customer Count has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations...." Peer review by Rick T, Director of Owner Relations
What makes Clicktools and CustomerCount ideal for Engaging Conversational Surveys?
"...Clicktools is being used for: Post support issue (closed-case) follow-up...." Peer review by Richard Reiter, Director Technical Support, ERT (previously PHT Corporation)
"...We can follow up post timeshare stays and tours to zone in on positives and negatives that allow us to make the sales experience better and create great vacations for our guests. ..." Case Study American Resort Development Association (ARDA)
CustomerCount in Action: Unique Activities
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Clicktools peer evidence is 57% SMB and Mid-Market. CustomerCount peer evidence is 66% Enterprise.
| Clicktools | CustomerCount | |
|---|---|---|
| Peer score | 4.3 | 4.4 |
| Peer insights | 1026 | 834 |
| Top industries |
Computer Software 39.0%
Information Technology And Services 11.0%
Hospital & Health Care 7.0%
|
Hospitality 52.0%
Marketing And Advertising 28.0%
Computer Software 20.0%
|
| SMB and Mid-Market | 57.0% | 34.0% |
| Enterprise | 43.0% | 66.0% |
Integrations
Ecosystem partners each product commonly connects with.
Clicktools
News
Latest Clicktools news
KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking
SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.
Latest CustomerCount news
Mobius Vendor Partners and LKG Marketing Forge Strategic Partnership to Advance Data-Driven Growth
Mobius Vendor Partners has formed a strategic partnership with LKG Marketing to enhance data-driven growth. This collaboration leverages Mobius's CustomerCount feedback solution and LKG's marketing expertise to optimize customer engagement and business performance through actionable insights and strategic growth initiatives.
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