Overview: Channels and Boomerang for Gmail as Sales Engagement Category solutions.

Channels excels in large-scale sales engagement, offering robust call management and customer relationship tools. Its strengths lie in call recording and compliance, ideal for financial or consumer services. Boomerang for Gmail leads in communication management, perfect for email-heavy industries like Internet or Software. It emphasizes sending, following up, and engagement management, making it a strong fit for enterprises seeking streamlined internal and external communication processes.

Channels: Channels is a data-powered business phone system enhancing customer service. It eliminates interview-like calls, offering superior service for businesses and customers.

Boomerang for Gmail: Boomerang-for-Gmail integrates meeting scheduling and email reminders into Gmail and Google Workspace. Productivity is enhanced by allowing focus on important tasks.

Channels and Boomerang for Gmail: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Channels supports sales call management and helpdesk management. It aligns with needs for tracking, communication management, and analytics in sales environments. read more →

Boomerang for Gmail excels in communication management and engagement. It supports sending, following up, and tracking communications, key for marketing and internal communications. read more →

Business Goals

Channels focuses on improving efficiency and sales revenue. Its features cater specifically to goals like customer acquisition and relationship enhancement. read more →

Boomerang for Gmail helps acquire customers and improve communications. It supports enhancing relationships, boosting sales, and aligns with both internal and external goals. read more →

Core Features

Channels offers integration, analytics, and custom reports. Its features like data import/export and compliance cater well to enterprise requirements. read more →

Boomerang for Gmail stands out with AI-powered features and robust integration. It provides ease of data handling with import/export and custom reports. read more →

Vendor Support

Channels provides 24/7 support, including phone and chat options. This setup meets the needs for immediate assistance and complex operations. read more →

Boomerang for Gmail primarily uses email support with 24/7 availability. This reflects a preference for consistent communication for its users. read more →

Segments and Industries

Channels sees usage in large enterprises and financial services. It's suitable for consumer services and various other industries. read more →

Boomerang for Gmail is popular among large enterprises and the Internet industry. It sees extensive use in software, food, and beverage sectors. read more →

Operational Alignment

Channels fits into enterprises focusing on phone and offline communication. Its structure suits environments with complex communication management needs. read more →

Boomerang for Gmail integrates seamlessly in email-driven workflows. It's designed for environments needing efficient engagement and communication processes. read more →