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BirdEye vs PowerReviews: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of BirdEye vs. PowerReviews is based on a specific set of business needs and context. The comparison uses 9116 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BirdEye and PowerReviews

BirdEye, PowerReviews, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

PowerReviews focuses on Rating And Review Management, Engagement Management with Website, Communication Management with E-Mail, Customer Feedback Management, etc.

"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. " - Brian Von Bergen

"People listen to good reviews; we use review content in our paid ads and email campaigns as well as on our website; it’s great to tap into when we need to develop content. " - Claudia Buckley

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BirdEye

Focus area

BirdEye is better than PowerReviews for

Software Failure Risk

  • medium

logo PowerReviews

Focus area

PowerReviews is better than BirdEye for

Software Failure Risk

  • medium

About

BirdEye: Online Review Management | Customer Review Software

Driving Growth for Brands and Retailers using User Generated Content

Age

2012

2005

Financials

SERIES C

SERIES B

Business Need

Total Processes
(we found evidences for)

79

74

Total Goals
(we found evidences for)

17

15

Top Processes

Evidences indicate better relative satisfaction


rating and review management


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


reputation management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


sales review & feedback


contact list management


generation of new leads


training & onboarding


helpdesk management



competitive intelligence





sales document management

contract management

proposal & quote management


business development


workflow management


conversion management


social media marketing


motivation management


campaign management

campaign analytics



content management

content publishing


customer case management





conference call management


lifetime value management


relationship management


loyalty management

customise loyalty program



promotion management


products & pricelist management


lead qualification

lead qualification: technographic


knowledge management



influencer marketing



discount management


sales incentive management



community building


segmentation and targeting


account management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more
  • Acquire customers

  • Enhance customer relationships

  • Launch new products

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Improve efficiency

  • See 12 more

Top Channels

Channels Used

  • user generated content

  • website

  • social media

  • e-mail

  • promotions

  • video

  • offline

  • Facebook

  • coupons

  • Instagram

  • text SMS

  • point of sale

  • review sites

  • Amazon

  • mobile

  • phone calls

  • blogs

  • channel partners

  • events

  • trade shows

  • omnichannel

  • chat

  • on premises

  • games

  • See 21 more
  • user generated content

  • website

  • social media

  • e-mail

  • promotions

  • video

  • offline

  • Facebook

  • coupons

  • Instagram

  • text SMS

  • point of sale

  • review sites

  • Amazon

  • mobile

  • phone calls

  • blogs

  • channel partners

  • events

  • trade shows

  • omnichannel

  • chat

  • on premises

  • games

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting