Allina Health used SoundHound AI to deploy an AI agent called 'Alli' for patient access. The solution reduced friction for... patients at the front door. Service levels improved, making it easier for patients to engage. Patients could interact with the system on their own terms. The AI agent helped streamline access and support for healthcare services.
Allina Health used SoundHound AI’s Amelia platform to handle rising call volumes in its Customer Experience Center. The nonprofit health... system needed a better way to serve patients as traditional solutions could not keep up. They launched an AI agent called Alli to reduce friction and improve service. Patients now engage more easily and on their own terms. The case study highlights quantifiable results from Alli’s first 120 days.
Allina Health faced rising call volumes that strained its customer experience center. The organization needed a better way to serve... patients and maintain care standards. Allina Health deployed an AI agent called Alli, powered by SoundHound AI’s Amelia Platform. This solution reduced friction and improved service levels for patients. The case study highlights quantifiable results from Alli’s first 120 days and details future plans for expanding AI use in patient access.
Insurance Case Studies and Customer Success Stories with Amelia
Quálitas
- Insurance
- Large
Mexico City, Mexico
SoundHound AI's agentic platform helped Quálitas, a leading Mexican auto insurer, triple its containment rate for partial theft claims. The AI now... handles over 100,000 calls per month, automating routine car assistance and theft-related requests. The system understands regional dialects and lets customers speak naturally, building trust. Human agents now focus on complex claims and expansion. Quálitas plans to expand AI use cases as it grows across Latin America.
Apivia Courtage used SoundHound AI’s Amelia platform to deploy conversational AI agents for insurance customer service. The AI agent resolved... nearly 20% of inbound service calls, handling 100,000 customer calls in 2024. This reduced the workload for human agents and increased productivity by 20%. The solution integrated with core systems to provide real-time information and policy updates. Employees gained more time to focus on complex customer needs.
Retail Case Studies and Customer Success Stories with Amelia
Anonymized national vision-care retailer
- Retail
- Large
SoundHound AI and Amelia helped a national vision-care retailer book 470,000 appointments a year. The AI agent answers 100% of... calls for over 550 stores. This led to $2 million in extra revenue and a 10% rise in customer satisfaction scores. The AI now books 78% of all eye exams. Staff saved 112,000 hours each year, letting them focus on in-store care. The retailer plans to add outbound calling and more languages soon.
Hospitality Case Studies and Customer Success Stories with Amelia
Resorts World Las Vegas
- Hospitality
- Large
Las Vegas, USA
Resorts World Las Vegas used the Amelia conversational AI platform to launch RED, an AI agent that handled 59% of all calls in 2024. RED resolved 223,000... guest and staff interactions without escalation. The AI agent managed tasks like check-in, room service, and IT support, freeing staff for luxury guest experiences. Over 100 resort applications integrated with RED, driving automation and efficiency. The partnership with SoundHound AI enabled a modern, high-touch hospitality experience.
Restaurants Case Studies and Customer Success Stories with Amelia
White Castle
- Restaurants
- Large
Columbus, USA
White Castle used SoundHound AI to build a custom voice AI assistant for their drive-thru. The new system changed how... employees work and improved the customer experience. Employees now operate the drive-thru more efficiently. Customers get faster and better service. The partnership shows how voice AI can help restaurants.
MUSC Health expands use of SoundHound's AI agent platform to retail and ...
Charleston, USA
MUSC Health has expanded its use of SoundHound's AI agent platform to its retail and specialty pharmacies, surpassing 2. 2 million patient...calls. This expansion enhances patient engagement and operational efficiency by allowing natural-language interactions for prescription refills and pharmacy inquiries. SoundHound's AI platform supports MUSC Health's digital transformation strategy to improve healthcare service delivery.
SoundHound says 96% of active AI deployments met ROI goals
SoundHound released research showing 96% of organizations using its agentic AI in contact centers met or exceeded ROI expectations in 2026. The study highlights... increased employee satisfaction and a shift towards AI-resolved customer interactions. SoundHound's OASYS platform enables autonomous AI deployment across various channels, enhancing customer service and operational efficiency.
SoundHound AI Extends ISG Leadership With LivePerson Deal And Rapid Growth
SoundHound AI is acquiring LivePerson to expand its enterprise conversational AI platform, enhancing its capabilities in automotive and IoT AI. The acquisition aims... to position SoundHound AI as a leader in the sector, competing with major players like Microsoft and Amazon. Despite this growth strategy, SoundHound remains unprofitable, with high operating expenses and significant short interest.
SoundHound (SOUN) AI Automotive Revenue Surges 88% As Voice Commerce ...
SoundHound AI reported an 88% increase in automotive and IoT revenues for Q1 2026, driven by new automotive deals and its Voice Commerce platform. A significant agreement... with a Japanese automaker and expansion in Latin America contributed to this growth. SoundHound's OASYS platform enables voice-driven commerce applications in vehicles, differentiating it from competitors like Microsoft and C3.ai.
Caseys Expands Partnership with SoundHound AI, Leveraging Cutting-Edge AI Agents Across More Than 2600 Stores
SoundHound AI has expanded its partnership with Casey's, a major U. S. convenience retailer, to deploy AI-powered ordering agents across...over 2,600 stores. This technology has already handled over 21 million guest interactions, enhancing customer service by reducing missed orders and improving operational efficiency during peak times. The AI agents, trained on Casey's menu, facilitate conversational ordering and provide menu information.
Caseys Expands Partnership with SoundHound AI, Leveraging Cutting-Edge AI Agents Across More Than 2600 Stores
SoundHound AI has expanded its partnership with Casey's, a major U. S. convenience retailer, to deploy AI-powered ordering agents across...more than 2,600 stores. This technology has already managed over 21 million guest interactions, enhancing customer service and operational efficiency by reducing missed orders and long hold times. The AI agents are trained on Casey's menu, allowing conversational order placement and answering menu-related inquiries.
Qulitas Enhances Claims Resolution with SoundHound AI Agent Platform ...
Qulitas, a Mexican auto insurer, has expanded its partnership with SoundHound AI by deploying SoundHound's agentic AI platform. This upgrade enhances... customer service by improving call containment and resolution efficiency. The AI platform now supports 100,000 monthly calls, handling a majority of customer requests and allowing human agents to focus on complex interactions. This partnership highlights the growing demand for conversational AI in the insurance sector.
Qulitas Scales Agentic AI for End-to-End Claims Resolution With SoundHound AIs AI Agent Platform
Qulitas, a leading Mexican auto insurer, has expanded its use of SoundHound AI's agentic AI platform to enhance end-to-end claims resolution. This deployment has... increased call handling by 150% since 2022, allowing AI to manage routine inquiries and freeing human agents for complex cases. The partnership highlights the growing demand for advanced conversational AI in the insurance sector.
Qualitas Scales Agentic AI for End-to-End Claims Resolution With SoundHound AI's AI Agent Platform
SoundHound AI and Mexican auto insurer Qualitas have expanded their partnership, enhancing Qualitas's customer service with SoundHound's agentic AI platform. This upgrade allows... for more natural conversations and sophisticated reasoning, significantly increasing call volume management by 150% and improving claims resolution efficiency. The AI platform now handles a majority of customer requests, reducing the need for human intervention and allowing agents to focus on complex cases.
Qulitas Scales Agentic AI for End-to-End Claims Resolution With SoundHound AIs AI Agent Platform
Qulitas has expanded its use of SoundHound AI's agentic AI platform to enhance its customer service operations. This deployment supports... over 100,000 monthly calls, automating tasks like roadside assistance and claims processing, thus reducing human involvement. The partnership highlights the growing demand for advanced conversational AI in the insurance sector.
Five Guys Extends Partnership with SoundHound AI - SoundHound
Five Guys has extended its partnership with SoundHound AI to expand the use of SoundHounds AI-powered ordering agents across its locations. This technology has... already processed over a million interactions, enhancing customer service and operational efficiency by handling orders and answering menu-related questions. The collaboration aims to improve guest experiences and streamline operations for Five Guys.
Red Lobster has partnered with SoundHound AI to implement an AI-powered phone ordering system across all its locations. This initiative aims... to enhance the guest experience and support in-restaurant teams by ensuring restaurants never miss a call and can handle multiple orders simultaneously. The technology focuses on seamless order placement and instant responses to common guest inquiries, improving overall customer satisfaction.
