Retail Case Studies and Customer Success Stories with GREYHOUND CRM
DELIFE
- Retail
- Small
Ebersdorf, Germany
DELIFE, a luxury online furniture retailer, uses GREYHOUND Software to manage company-wide communication and information. The 130-person team relies on... GREYHOUND to deliver fast customer service and handle over 5,000 products with short delivery times. DELIFE stands out in the furniture market by offering unique products and free shipping. GREYHOUND helps DELIFE meet high customer expectations and streamline operations. The software acts as a central hub for the business.
Betten-ABC used GREYHOUND CRM to handle a growing number of customer inquiries. The company integrated GREYHOUND with their eCommerce and... phone systems. This made all customer information available in one place. The switch reduced errors and stopped duplicate work. Customer service became faster and more accurate. Betten-ABC saw higher customer satisfaction and better workflow.
babymarkt. de used GREYHOUND to manage over 1,200 daily customer inquiries. Before, each team member had a separate inbox, causing...duplicate work and slow responses. GREYHOUND unified all communication, making customer history visible to everyone. The team now answers 40% more inquiries with the same staff. Response times dropped to under 12 hours. Customer satisfaction and team morale improved.
Kotte & Zeller used GREYHOUND to manage customer service across email and phone. They integrated GREYHOUND with their VS/4 ERP... system. This let service staff see all order and customer data in one place. The team could answer questions like “Where is my package?” in under ten seconds. The integration reduced costs per service case and made responses faster and more accurate.
SQS UG, a leading online retailer for fire protection products, uses GREYHOUND Software to manage daily operations. The company relies... on GREYHOUND as a central hub for internal communication and customer service. Employees across all departments, including field staff, use the platform to discuss issues and solve problems quickly. GREYHOUND helps SQS UG keep information organized and accessible, supporting their rapid growth and multi-shop business. The software is described as the 'WhatsApp' of their daily workflow, making teamwork easier and more transparent.
DEUBA used GREYHOUND Software with DeepL to handle customer service in seven languages. The company reduced average response time from... 24 to 8 hours, a 67% improvement. Daily handled requests rose from 1,500 to 2,300, and the need for multilingual staff dropped by 40%, saving about €120,000 per year. Customer satisfaction increased from 82% to 91%. Error rates in responses fell by 60% thanks to standardized text modules.
GREYHOUND helped 50NRTH, a fast-growing retail company, manage high volumes of customer service requests. The team replaced Outlook with GREYHOUND... to improve transparency and efficiency. Service requests are now prioritized and processed faster across all sales channels. The average response time per inquiry dropped significantly. Fewer follow-up requests occur due to better transparency and clear responsibilities.
POOL Total used GREYHOUND Software to manage a surge in customer service requests during the pandemic. The company saw a... huge increase in demand for pools and accessories. GREYHOUND helped the team handle logistics and customer questions. The integration with JTL made order management easier. Customer and staff satisfaction improved with better communication and workflow.
Apparel & Fashion Case Studies and Customer Success Stories with GREYHOUND CRM
Nebulus
- Apparel & Fashion
- Small
Austria
Nebulus, a leading winter fashion brand, switched from Outlook to GREYHOUND to improve customer service. The company faced problems with... duplicate email handling and lost requests as their team grew. GREYHOUND brought more transparency and stopped double processing of customer inquiries. The solution made customer service faster and more organized. Nebulus now delivers better support to its customers.
Consumer Goods Case Studies and Customer Success Stories with GREYHOUND CRM
travelite
- Consumer Goods
- Medium
Hamburg, Germany
travelite used GREYHOUND to improve customer service. The company wanted to respond faster and more flexibly to customer requests. travelite... faced challenges with many customer inquiries coming in through different channels. GREYHOUND helped organize their inbox and manage requests better. Now, travelite can handle customer service more efficiently and meet customer needs quickly.
dedicom Deutsche DirektComputer GmbH
- Information Technology And Services
- Small
Munich, Germany
GREYHOUND MAX helped dedicom manage 10,000 invoices and 50,000 delivery notes per year. The company switched from a custom ticket... system to GREYHOUND for all departments. Communication, order processing, and cross-team tasks became easier. Bookkeeping and invoice approval are now fully digital. Custom rules and integrations improved system monitoring. Team efficiency and process transparency increased.
Internet Case Studies and Customer Success Stories with GREYHOUND CRM
Händlerbund
- Internet
- Medium
Leipzig, Germany
GREYHOUND Software helped Händlerbund process over 800 invoices monthly across three locations. Before, invoice approvals took days and caused high... process costs. With GREYHOUND, approvals now take just hours. Staff can access documents from anywhere using a web browser. The error rate dropped and workflows became more transparent. Searching for invoices is now fast and easy with automatic text recognition.
