GREYHOUND-CRM offers superior customer service with seamless ERP integration. It ensures quick response times and high customer satisfaction; free 30-day trial available.
GREYHOUND CRM Use-Cases and Business Priorities: Customer Satisfaction Data
GREYHOUND CRM's features include
Templates.
and GREYHOUND CRM support capabilities include
24/7 Support,
Chat Support,
Email Support,
etc.
also GREYHOUND CRM analytics capabilities include
Custom Reports,
and
Analytics.
GREYHOUND CRM,
belong to a category of solutions that help CRM.
Each of them excels in different abilities.
Therefore, determining the best platform for your business will depend on your specific needs and requirements.
GREYHOUND CRM Customer wins, Customer success stories, Case studies
What benefits does GREYHOUND CRM offer for Workflow Management?
Workflow management capabilities allow for user-defined rules and workflows to direct each request to the appropriate agent. A visual workflow editor enables the creation of complex processes. Workflows help organize and automate repetitive tasks, making work easier and safer.
"...Thanks to user-definable rules and workflows, each request is immediately the way to the correct agent...."
Das CRM f r berragenden Kundenservice
50NRTH is a fast-growing retail company that sells home, garden, and leisure products. They had trouble managing a high volume of customer service requests using Outlook. This made it hard to keep up... their high service standards. They chose GREYHOUND as their new communication solution. The software helped them handle service requests from all channels more efficiently. Their key metrics with marketplace and retail partners improved. The integration was quick and easy, with low monthly costs.
Nebulus sells winter fashion for men and women. As the company grew, their customer service team had trouble using Outlook. Emails were sometimes answered twice or not at all. Nebulus switched to GRE...YHOUND for customer service. This made their work more clear and efficient. Now, they do not have problems with double handling of requests.
POOL Total GmbH is an online retailer for pools and saunas. During the pandemic, demand for home pools grew very fast. The company used GREYHOUND as a customer service solution. They connected GREYHO...UND to their JTL system. This helped the team handle the high number of customer questions and orders. Both customers and staff became more satisfied with the improved service.
GREYHOUND helped babymarkt.de improve customer service. The company faced high volumes of customer inquiries and struggled with slow response times and double handling. GREYHOUND unified all communic...ation, making customer history visible to the whole team. Staff could answer more questions, faster. Response times dropped to under 12 hours. With the same number of staff, they now handle 40% more requests. Customers and employees are happier.
GREYHOUND CRM helped Betten-ABC improve customer service. Betten-ABC faced more customer questions as their online sales grew. They needed a tool to manage calls, emails, and in-person help. They cho...se GREYHOUND CRM for its easy setup and connection to their systems. The software was running in two days. Now, all service staff use GREYHOUND. It reduced email forwarding and mistakes. Staff see all customer info in one place. This saves time and makes customers happier.
dedicom Deutsche DirektComputer GmbH
- Information Technology And Services
GREYHOUND MAX helped dedicom Deutsche DirektComputer GmbH manage complex communication and document workflows. Before GREYHOUND, dedicom used a basic web-based ticket system. With GREYHOUND, all depa...rtments now handle tasks, orders, and communication in one place. The company processes about 10,000 invoices and 50,000 delivery notes per year digitally. GREYHOUND's flexible rules and open interfaces let dedicom build custom features and improve efficiency. Teamwork and transparency improved across the business.
