GREYHOUND CRM - CRM: Use Cases, Capabilities & Competitors

Name: GREYHOUND CRM
Brand: GREYHOUND CRM
Rating: 4.0 (74 reviews)

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GREYHOUND CRM Overview

GREYHOUND-CRM offers superior customer service with seamless ERP integration. It ensures quick response times and high customer satisfaction; free 30-day trial available.

Use Cases

Customers recommend Workflow Management, Digital Signature, Contract Management, as the business use cases that they have been most satisfied with while using GREYHOUND CRM.

Other use cases:

Measuring Customer Satisfaction
Sending & Publishing Communications
Training & Onboarding
License Management

See all use cases See less use cases

Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using GREYHOUND CRM.

Other priorities:

See all business priorities See less business priorities

GREYHOUND CRM Use-Cases and Business Priorities: Customer Satisfaction Data

GREYHOUND CRM's features include Templates. and GREYHOUND CRM support capabilities include 24/7 Support, Chat Support, Email Support, etc. also GREYHOUND CRM analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Thanks to user-definable rules and workflows, each request is immediately the way to the correct agent...." Das CRM f r berragenden Kundenservice

"...To ease the everyday work in the long term you can invest in GREYHOUND templates and signatures...." Das CRM f r berragenden Kundenservice

"...Beech about the contract management simple licenses to organize or order them off. ..." Das CRM f r berragenden Kundenservice

GREYHOUND CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

GREYHOUND CRM Customer wins, Customer success stories, Case studies

How efficiently Does GREYHOUND CRM manage your Workflow Management?

DELIFE - Retail - Small

Ebersdorf, Germany

DELIFE, a luxury online furniture retailer, uses GREYHOUND Software to manage company-wide communication and information. The 130-person team relies on GREYHOUND to deliver fast customer service and ...handle over 5,000 products with short delivery times. DELIFE stands out in the furniture market by offering unique products and free shipping. GREYHOUND helps DELIFE meet high customer expectations and streamline operations. The software acts as a central hub for the business.

Betten-ABC - Retail - Small

Gengenbach, Germany

Betten-ABC used GREYHOUND CRM to handle a growing number of customer inquiries. The company integrated GREYHOUND with their eCommerce and phone systems. This made all customer information available i...n one place. The switch reduced errors and stopped duplicate work. Customer service became faster and more accurate. Betten-ABC saw higher customer satisfaction and better workflow.

travelite - Consumer Goods - Medium

Hamburg, Germany

travelite used GREYHOUND to improve customer service. The company wanted to respond faster and more flexibly to customer requests. travelite faced challenges with many customer inquiries coming in th...rough different channels. GREYHOUND helped organize their inbox and manage requests better. Now, travelite can handle customer service more efficiently and meet customer needs quickly.

Kotte & Zeller - Retail - Medium

Rottendorf, Germany

Kotte & Zeller used GREYHOUND to manage customer service across email and phone. They integrated GREYHOUND with their VS/4 ERP system. This let service staff see all order and customer data in one pl...ace. The team could answer questions like “Where is my package?” in under ten seconds. The integration reduced costs per service case and made responses faster and more accurate.

SQS UG - Retail - Small

Aspach, Germany

SQS UG, a leading online retailer for fire protection products, uses GREYHOUND Software to manage daily operations. The company relies on GREYHOUND as a central hub for internal communication and cus...tomer service. Employees across all departments, including field staff, use the platform to discuss issues and solve problems quickly. GREYHOUND helps SQS UG keep information organized and accessible, supporting their rapid growth and multi-shop business. The software is described as the 'WhatsApp' of their daily workflow, making teamwork easier and more transparent.

Händlerbund - Internet - Medium

Leipzig, Germany

GREYHOUND Software helped Händlerbund process over 800 invoices monthly across three locations. Before, invoice approvals took days and caused high process costs. With GREYHOUND, approvals now take j...ust hours. Staff can access documents from anywhere using a web browser. The error rate dropped and workflows became more transparent. Searching for invoices is now fast and easy with automatic text recognition.

GREYHOUND CRM Features

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Medium
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FEATURE	RATINGS AND REVIEWS
Custom Reports	4.13/5 ★ Read Reviews (11)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.13/5 ★ Read Reviews (11)

Software Failure Risk Guidance

for GREYHOUND CRM

Top Failure Risks for GREYHOUND CRM

GREYHOUND Software GmbH Profile

Company Name

GREYHOUND Software GmbH

Company Website

https://greyhound-software.com/

HQ Location

Osnabrück

Employees

Social

Financials