Retail Case Studies and Success Stories with GREYHOUND CRM
CASE STUDY DELIFE
GREYHOUND helped DELIFE, a luxury online furniture retailer, improve company-wide communication and information flow. DELIFE used GREYHOUND to manage customer service and internal processes. The soft...ware supported over 130 employees and handled more than 5,000 products. DELIFE saw faster delivery times and better customer service with GREYHOUND. The company sells through its own shop and multiple online marketplaces.
GREYHOUND CRM helped Betten-ABC improve customer service. Betten-ABC faced more customer questions as their online sales grew. They needed a tool to manage calls, emails, and in-person help. They cho...se GREYHOUND CRM for its easy setup and connection to their systems. The software was running in two days. Now, all service staff use GREYHOUND. It reduced email forwarding and mistakes. Staff see all customer info in one place. This saves time and makes customers happier.
GREYHOUND helped babymarkt.de improve customer service. The company faced high volumes of customer inquiries and struggled with slow response times and double handling. GREYHOUND unified all communic...ation, making customer history visible to the whole team. Staff could answer more questions, faster. Response times dropped to under 12 hours. With the same number of staff, they now handle 40% more requests. Customers and employees are happier.
GREYHOUND helps SQS UG, a leading online retailer for fire protection products, manage customer service and internal communication. SQS UG uses GREYHOUND as a central hub for all departments, includi...ng field staff and external offices. The software improves transparency and structure, making it easy to find information across multiple online shops. Employees use GREYHOUND's internal chat to communicate quickly without relying on the phone. The company values GREYHOUND as their daily information center, streamlining workflows and archiving information efficiently.
50NRTH is a fast-growing retail company that sells home, garden, and leisure products. They had trouble managing a high volume of customer service requests using Outlook. This made it hard to keep up... their high service standards. They chose GREYHOUND as their new communication solution. The software helped them handle service requests from all channels more efficiently. Their key metrics with marketplace and retail partners improved. The integration was quick and easy, with low monthly costs.
GREYHOUND Software helped DEUBA, a leading German online retailer, manage multilingual customer service as it expanded across Europe. DEUBA used GREYHOUND's translation feature to handle support in s...even languages without hiring extra staff. The average response time dropped from 24 to 8 hours, a 67% reduction. Daily handled requests rose from 1,500 to 2,300, a 53% increase. The need for multilingual staff fell by 40%, saving about 120,000 EUR yearly. Customer satisfaction improved from 82% to 91%, and error rates in replies dropped by 60%.
POOL Total GmbH is an online retailer for pools and saunas. During the pandemic, demand for home pools grew very fast. The company used GREYHOUND as a customer service solution. They connected GREYHO...UND to their JTL system. This helped the team handle the high number of customer questions and orders. Both customers and staff became more satisfied with the improved service.
GREYHOUND helped Kotte & Zeller improve customer service. The company sells adventure and survival gear online and in stores. They used GREYHOUND to answer customer questions from email and phone in ...one place. The VS/4 Connect addon links customer requests with order data. This saves time and money. Service staff can answer questions faster and more accurately. Kotte & Zeller reduced costs per service case and improved response speed.
Apparel & Fashion Case Studies and Success Stories with GREYHOUND CRM
CASE STUDY Nebulus
Nebulus sells winter fashion for men and women. As the company grew, their customer service team had trouble using Outlook. Emails were sometimes answered twice or not at all. Nebulus switched to GRE...YHOUND for customer service. This made their work more clear and efficient. Now, they do not have problems with double handling of requests.
Marketing and Advertising Case Studies and Success Stories with GREYHOUND CRM
CASE STUDY Händlerbund
GREYHOUND helped Händlerbund manage invoice approvals and document workflows. Händlerbund used GREYHOUND as a central document management system. They process over 800 documents monthly across three ...locations. GREYHOUND made approvals faster, cutting process times from days to hours. The system reduced errors and improved transparency. Staff can now access documents from anywhere, making teamwork easier.
Consumer Goods Case Studies and Success Stories with GREYHOUND CRM
CASE STUDY travelite GmbH + Co. KG
GREYHOUND helped travelite improve customer service. travelite designs and sells luggage and bags. The company wanted to answer customer questions faster and better. In 2023, travelite started using ...GREYHOUND for customer service. The solution made it easier to manage messages from many channels. travelite can now respond to customer needs more quickly and flexibly.
Information Technology and Services Case Studies and Success Stories with GREYHOUND CRM
CASE STUDY dedicom Deutsche DirektComputer GmbH
GREYHOUND MAX helped dedicom Deutsche DirektComputer GmbH manage complex communication and document workflows. Before GREYHOUND, dedicom used a basic web-based ticket system. With GREYHOUND, all depa...rtments now handle tasks, orders, and communication in one place. The company processes about 10,000 invoices and 50,000 delivery notes per year digitally. GREYHOUND's flexible rules and open interfaces let dedicom build custom features and improve efficiency. Teamwork and transparency improved across the business.
