Real-World Case Studies and Customer Success Stories with XSOL

Frucor used XSOL to build a knowledge-rich environment that improved collaboration and self-reliance. Before XSOL, key process knowledge was locked... in experts’ heads, causing risk and slow onboarding. XSOL made business processes accessible and up-to-date, reducing reliance on individual experts. Teams now share information better, and new staff learn faster. XSOL also helped Frucor avoid costly mistakes in IS projects by ensuring all processes are documented and tested.
Show More..

XSOL helped Frucor capture and share expert knowledge across teams. Before XSOL, key information was locked in experts' heads, causing... risk and slow onboarding. With XSOL, Frucor eliminated key-person risk and improved collaboration. Teams now use a common language and can access reliable process knowledge anytime. This led to faster training, better project ROI, and ongoing business improvement.
Show More..

XSOL helped the University of Auckland standardize processes across 5 campuses and 5,000 staff. Before XSOL, each department ran processes... differently. Now, the university uses one process language for all operations. XSOL made it easy to document, maintain, and update business processes. This improved compliance, change management, and project delivery. Staff can now see the big picture, work together better, and focus on continuous improvement.
Show More..

XSOL helped the University of Auckland standardize processes across 5 campuses and 40,000 students. Before XSOL, each department ran processes... differently. Now, the university uses one process language for all strategic projects. XSOL makes process documentation easy to maintain and helps manage change projects faster. Staff can see the big picture, reduce compliance costs, and focus on continuous improvement. XSOL supports process management, risk control, and better service delivery.
Show More..

XSOL helped FOB Direct Ltd, a New Zealand clothing importer, automate its business processes. The company gained real-time management of... contract margins and 100% supply chain visibility. XSOL's system improved accuracy and made it easy to manage exceptions. Staff now follow consistent processes, and management can monitor operations minute by minute. FOB Direct links its China office and shipping agent for seamless collaboration.
Show More..

XSOL helped FOB Direct Ltd, a New Zealand clothing importer, gain real-time visibility across its supply chain. The company used... XSOL to automate business processes and manage contract margins. FOB Direct now tracks exceptions and order issues instantly, improving accuracy and control. Staff in China and shipping agents work directly in the system, cutting out manual steps. Management reporting is faster and more detailed, with no downtime during implementation.
Show More..

XSOL helped Hancocks Alcohol Merchants automate manual processes and align their team. Over seven months, they gained $400,000 in extra... revenue above forecast. XSOL reduced suppliers from 25 to 3-5, cutting admin costs and boosting supplier discounts. The company improved disaster recovery, maintained revenue during earthquakes, and achieved Tier 2 compliance. XSOL also drove a cultural shift, making the team more open and responsive.
Show More..

XSOL helped Hancocks Alcohol Merchants automate manual processes and unify POS ordering. This led to $400,000 in extra revenue in... seven months. The company reduced suppliers from 25 to as few as 3, cutting admin costs and gaining better discounts. XSOL improved disaster recovery, enabling fast business continuity after earthquakes. Team effectiveness and company culture improved, with faster email response and more open communication.
Show More..

Patton Engineering used XSOL to capture and organize business knowledge, reducing knowledge loss and downtime. Within seven months, they documented... 65% of their processes, enabling faster, lower-risk expansion. XSOL helped them achieve health and safety compliance, lowering compliance costs. The platform identified missing sales processes, leading to increased sales and better time management. New staff became productive quickly, cutting training costs and improving accuracy. XSOL also revealed process duplication, driving ongoing cost savings in manufacturing.
Show More..

Patton used XSOL to stop knowledge loss and improve business processes. Within seven months, they captured 65% of their business... processes. XSOL helped Patton achieve health and safety compliance and lower compliance costs. The system revealed missing sales processes, leading to increased sales and better time management. New staff became productive faster, reducing training costs and errors.
Show More..

XSOL Workplace helped an outsourcing project boost agent output by 25%. Unit processing time dropped by 20%. Agent errors were... cut in half. Queue and report prep times were eliminated. The no code platform let teams create 4–5 new releases daily. Automation of 3 out of 7 system interactions led to a 30% faster process and 70% more output. Changes could be made and deployed in under an hour.
Show More..