XSOL - Knowledge Management: Use Cases, Capabilities & Competitors

XSOL helped FOB Direct Ltd, a New Zealand clothing importer, automate its business processes. The company gained real-time management of contract margins and 100% supply chain visibility. XSOL's syst...em improved accuracy and made it easy to manage exceptions. Staff now follow consistent processes, and management can monitor operations minute by minute. FOB Direct links its China office and shipping agent for seamless collaboration.
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XSOL helped the University of Auckland standardize processes across 5 campuses and 5,000 staff. Before XSOL, each department ran processes differently. Now, the university uses one process language f...or all operations. XSOL made it easy to document, maintain, and update business processes. This improved compliance, change management, and project delivery. Staff can now see the big picture, work together better, and focus on continuous improvement.
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XSOL helped Hancocks Alcohol Merchants automate manual processes and align their team. Over seven months, they gained $400,000 in extra revenue above forecast. XSOL reduced suppliers from 25 to 3-5, ...cutting admin costs and boosting supplier discounts. The company improved disaster recovery, maintained revenue during earthquakes, and achieved Tier 2 compliance. XSOL also drove a cultural shift, making the team more open and responsive.
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Frucor used XSOL to build a knowledge-rich environment that improved collaboration and self-reliance. Before XSOL, key process knowledge was locked in experts’ heads, causing risk and slow onboarding.... XSOL made business processes accessible and up-to-date, reducing reliance on individual experts. Teams now share information better, and new staff learn faster. XSOL also helped Frucor avoid costly mistakes in IS projects by ensuring all processes are documented and tested.
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Patton Engineering used XSOL to capture and organize business knowledge, reducing knowledge loss and downtime. Within seven months, they documented 65% of their processes, enabling faster, lower-risk... expansion. XSOL helped them achieve health and safety compliance, lowering compliance costs. The platform identified missing sales processes, leading to increased sales and better time management. New staff became productive quickly, cutting training costs and improving accuracy. XSOL also revealed process duplication, driving ongoing cost savings in manufacturing.
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XSOL Workplace helped an outsourcing project boost agent output by 25%. Unit processing time dropped by 20%. Agent errors were cut in half. Queue and report prep times were eliminated. The no code pl...atform let teams create 4–5 new releases daily. Automation of 3 out of 7 system interactions led to a 30% faster process and 70% more output. Changes could be made and deployed in under an hour.
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