Real-World Case Studies and Customer Success Stories with Walmeric

Walmeric Connect helped a leading insurance company improve lead conversion and customer service. The company faced slow response times and... inefficient lead allocation. Walmeric Connect enabled dynamic lead distribution based on intermediary availability. Service times dropped by 30%. Response times improved by 52%. Qualified lead conversion increased by 18%.
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Power BI automated reporting for an insurance company. The company faced slow, manual data extraction and reporting in its call... centre. Walmeric implemented a business intelligence solution with real-time monitoring and custom reports. The solution saved 70% in annual reporting costs. Supervisors saved 520 hours per year. The company reduced extra agent costs by 24,000 euros. Decision-making became faster and more accurate.
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Verti Germany, a digital insurance company, wanted to evaluate mobile search campaigns for acquiring new clients through direct offline sales. They designed the... ROPO Project to research online and purchase offline. They implemented a lead management strategy and automated lead generation processing with data integration from different sources. The results included an increase in potential clients from mobile SEM, a conversion rate improvement, and a reduction in CPA for call centers compared to online.
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Walmeric Connect helped a leading telecom company improve customer service by integrating WhatsApp into their digital channels. The company faced... high costs and long wait times from heavy phone use. Walmeric Connect enabled asynchronous messaging, letting users contact support anytime. Agents got a single view of lead data, making service faster and more personal. The solution increased qualified leads and raised the chance of converting each lead.
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Orange is a major telecommunications operator with over 263 million customers worldwide. In Spain, they sought to improve lead quality... and conversions. They implemented a new conversion objective for Facebook Lead Ads and enriched their database with offline sources like call centers. They integrated their CRM with Facebook Offline API Conversions for real-time updates and optimization. This led to high-quality conversions and an increase in conversion rate, with no increase in cost per qualified lead.
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Kiehl's, part of the L'Oréal Group, wanted to measure the impact of digital campaigns on in-store sales. They aimed to... optimize their media mix and digitize the final sales funnel phase. A digital strategy was implemented to influence offline behavior, including NFC solutions in stores and contextual search and display campaigns. The results showed that in-store sales were directly influenced by the digital campaign, impacting shopper behavior at the point of sale.
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Citibank needed to manage and qualify leads quickly and track each contact on a multichannel platform. They wanted to increase... the efficiency of their sales platforms. Walmeric provided a lead management strategy with immediate and automated processing of leads from landing pages. This included integration with Contesta. As a result, Citibank achieved customer acquisition success rates never seen before and optimized resources effectively.
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KIA, a leading automobile manufacturer, wanted to maximize sales conversions and ROI from their internet investment. They implemented a Lead... Management strategy with automated lead routing and processing. Leads were qualified before being routed to the call center. This resulted in qualified leads being delivered to the sales team, increasing the conversion rate probability for each lead.
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Walmeric used artificial intelligence to help a leading Spanish energy company improve lead capture and prioritization. The company faced problems... with inefficient call routing, low lead prioritization, and high wait times. Walmeric's solution included dynamic lead scoring, conversion element optimization, website personalization, and lead prioritization in the contact center. This led to better capture of qualified leads, improved focus on high-value leads, and increased operational efficiency.
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Walmeric Connect helped a leading energy company in Spain manage growing digital traffic. The company struggled with personalizing interactions and... optimizing conversions. Walmeric Connect unified all communication channels, improved team coordination, and integrated with existing tools. Agents could share screens, send documents, and access real-time lead data. The company saw higher conversion rates, less management time, and better customer satisfaction.
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